Finished designs will come framed in a hoop unless otherwise specified in the order. Hoop size will be determined by the size of the portrait, but up to 5 people/pets will be in a 6 inch hoop. If you have questions regarding finished size, or want a custom size, please send me a message.

You will receive a message from me within 24 hours of placing your order, requesting specific details. Please have photos ready as it will be easier for me to get your cross stitch people just right with photos. You can send multiple photos or have everyone in 1 photo. I will also require photos of pets. Once your details are received, I will confirm all information.

*Stitch Fellas may use your finished portrait as an example in their shop or promotions. Stitch Fellas has all rights to photos and patterns.*

A final photo can be sent upon request

Some care tips:
* A light dusting every so often is all you need.

* Do not remove from the hoop or frame ready backing. It can damage the stitching and will probably be really hard to get back into its original position. If the portrait is tampered with in this way, I do not offer any refunds or exchanges.

* Frame Ready portraits: If the portrait has 3D elements (french knots, etc.) It may be best to take the glass out of the frame so the full portrait can be exposed. Putting it behind glass can squish the small details.

Stitch Fellas ships to the address provided by Etsy or Paypal. Please ensure that your address is correct when placing your order. If an update needs to be made to the shipping address, please contact me and I can update when I send the item. Stitch Fellas is not responsible for lost or undeliverable packages.

Ornament turnaround time is about 3-4 weeks

Current turn around time for portraits is approximately 8 weeks (from when the photos and details are sent) and varies based on volume of orders. I am just one person and I put a lot of time and love into each Fella I stitch. Quality is extremely important to me as I give each Fella all of my effort and won’t consider it finished until I am very happy with the end result.

For the rush option, though I will do my best to get it to you in time for your event, I cannot guarantee it.


StitchFellas is not responsible for delays in delivery. While I can provide ship by dates, I cannot guarantee arrival dates. No refunds will be given for delays in delivery caused by the postal carriers or customs

I will do my best to capture all details mentioned in communications, but some may be left out in the final product. StitchFellas portraits are an artistic interpretation and will not be exact portraits. Though I do request eye colors on all questionnaires, all adult women’s eyes will be black due to style. If no eye colors are provided, they will all default to black. Eye colors are a loose interpretation and will default to either blue, green, or brown. If hazel, please specify which color they lean more towards. If provided as hazel, color will default to brown.

Due to the custom nature of Stitch Fellas portraits, I do not accept returns and do not offer refunds. If for some reason you are unhappy with your portrait, please let me know within 72 hours of delivery and I will do my best to work with you so you’re happy with the final result.

Delivery estimates provided by Etsy at the time of purchase are estimates only. Your portrait could arrive earlier or later based on where you fall in the queue. For an accurate delivery time, please reach out and I will be happy to give you an update.