Due to the custom nature of our items we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment. We sometimes share sneak peeks of customer items on our Instagram @made_by_mel_ny

The best way to make sure that your colors are matched as closely as possible is to send a) photos or b) links to items or colors that you're trying to match. You can send photo attachments or insert links in our message conversation both before and after you place an order.

There are no refunds since every item is handmade. If an item breaks in shipment we have insured its value up to $100. You can submit the claim to USPS or UPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. When submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office/UPS if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving.**

All orders will be processed in our standard 2-10 business days. If you need it SOONER you can purchase the Expedited Production Fee Upgrade in our shop, and these items will be processed in 1-4 business days.

Gift wrapping is available upon checkout. There is a $5 fee for gift wrapping. Your packages will be wrapped in specialty tissue paper or wrapping paper. We will include care cards (if applicable) and social media cards for the gift recipient. Your package will include an invoice with the pricing removed and an optional message for the gift recipient if you wish.

Made by Mel NY is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

**What if my item is returned to the sender/seller after it's shipped?**

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

For clothing items, please wash items inside out in cold water, do not bleach, do not dry clean, and do not iron directly on the design. Hang to dry.

**What are the sizing details? What if it doesn't fit after I try it on?**

A detailed size chart is available in many listings. Please message us before ordering if you do not see size information and we will provide it for you. It is the buyer's responsibility to select the correct size.