Each and every handbag and accessory in the Jilly Designs line is 100% handcrafted and made to order. With this type of production, we can pay close attention to the details and drastically reduce excess and waste by only producing what is sold.

All handbag designs, the cutting of all the materials and constructing each handbag and accessory is done in-studio in Santa Fe, New Mexico by a woman owned and operated handmade brand.

 Jilly Designs' handbags and accessories are typically processed and shipped within 3 to 15 business days, depending on the complexity of the order.

NOTE: All items are handmade by me with top quality materials. Slight differences in color, markings and grain as well as naturally occurring imperfections are all inherent qualities of leather. Please allow for these slight imperfections. Color may vary due to individual monitor settings. If you have any questions please feel free to contact my shop.

All custom orders must be based on the design style of the Jilly Designs handbag line. Jilly Designs reserves the right to reproduce and sell any custom order design.

PLEASE NOTE: We do not accept returns or issue refunds on custom or personalized items. Please contact my shop if your order arrived damaged or defective.

If for any reason you would like to return your NON-customized/NON-personalized product, please contact the Jilly Designs studio to let me know you are returning an item, then return it within 7 days after the order is received in the original or similar packaging. The product must be returned and received in its original, unused condition in order to receive a refund. For your protection, please return your order with an insured trackable courier. Once the tracking number is obtained please e-mail the number to this shop. We are not responsible for items that are damaged or lost in transit when returning an order. We do not refund merchandise that has been used, damaged or is otherwise non-salable. Shipping charges are non-refundable.

International buyers are welcome. Buyers are responsible for any and all duties and customs charges that may be incurred. All orders will be marked as "merchandise" and the full value of the item(s) will be listed on the customs form.

For lost parcels, which rarely occurs, an insurance claim will be filed after a 45 day waiting period for domestic and 60 day waiting period for international locations. Lost claims for shipments sent to Italy require a 70 day wait before filing. All claims must be filed within 90 days. No claims will be honored if filed on or after the 90 day expiration period. The buyer is required to complete all requested documentation from the insurance provider in order to receive a refund or item replacement. Failure to comply can result in the denial of the claim. Once the claim is filed and accepted through the insurance provider a full refund or replacement will be issued to the buyer.

Claims for damaged or missing items can be filed immediately. Claims must be filed no later than 7 days after receiving item(s). All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of, released to the shipping carrier, or returned to the seller before a claim is completed. The buyer is required to complete all requested documentation from the insurance provider in order to receive a refund or item replacement. Failure to comply can result in the denial of the claim.