Return & Refund
Our return policy is valid for dresses of standard size range with a fixed $80 return fee, except in the event of a genuine manufacturing defect.

To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.

Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.

That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.

As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.

Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.

As all dresses (including standard size ones) are made-to-order especially for every customer, we are unable to offer you the ‘buy-many-keep-one’ purchase option free of charge. In order to do so, you have to agree with our return & refund policy, that is we collect a fixed $80 return fee for every dress returned. This policy is valid for exchanges as well.

As you order online and we unfortunately can’t see you in person, minor alterations such as hemming may be required to have the dress fit to perfection.