- US Orders: Shipped via USPS from our fulfillment partner in New Jersey to ensure speedy delivery.
- UK, Europe, Canada, and Australia Orders: Dispatched from our central office in Turkey.

Please note, international orders may be subject to VAT/Import and Clearance fees upon arrival. MarvinCustomJewelry is not responsible for these additional charges.

All jewelry pieces at MarvinCustomJewelry are meticulously handcrafted in our studio in Turkey. As every item is made to order, we request your patience for 1-2 business days (excluding weekends) for production before dispatch. For urgent needs or expedited shipping requests, kindly reach out via Etsy messaging.

We warmly welcome wholesale orders and are excited to collaborate with both online and offline retailers. Please contact us to discuss further.

To ensure the longevity of your jewelry, we advise the following:
- Remove before showering, bathing, or engaging in physical activities.
- Avoid exposure to household cleaners and chemicals.
- Keep away from perfumes, hairsprays, and other cosmetic products.
- Store your jewelry away from extreme temperatures and humidity.

For those needing their order sooner, we offer rush production for both domestic and international orders. Please contact us prior to placing your order to confirm we can meet your deadline. A rush fee and shipping upgrade will be required. Please note, rush orders are non-refundable.

We pride ourselves on offering a complimentary custom design and engraving service. Whether you have a specific design in mind or wish to recreate a beloved piece, we're here to help bring your vision to life. A detailed design image and measurements will be provided for approval before production begins.

Contact us within 5 days of delivery for exchanges or returns, stating the reason briefly. We offer reasonable shipping and labor costs for exchanges. Note that personalized/custom orders and damaged items are not eligible for returns.

For any further assistance, our team is here to help. Let us make your MarvinCustomJewelry experience as delightful as our creations.

- Tracking Updates: Please allow 1-3 days for initial tracking updates from USPS or UPS.
- Lost Orders: If your order is lost in transit and not marked as delivered within 15 days, we will replace it at no additional charge. MarvinCustomJewelry is not responsible for items lost or stolen after being declared 'Delivered.'

We offer a 365-day warranty on all products, ensuring you receive exceptional customer service. Should you encounter any issues, please reach out to us.