Every item is carefully handmade to order from our studio in London, UK.

Typically, it takes 3-5 working days for orders to be expertly crafted and shipped. This may be extended during peak seasonal times.

UK customers should expect their delivery within 1-2 working days after dispatch.
International customers should expect their parcel to be delivered 5-14 working days after dispatch.
If you need to change your delivery address, we kindly request that you reach out to us within 24 hours of placing your order.

Ensure that the complete name and address of the intended recipient is included for us to process the necessary updates.

Either click the chat with us button at the bottom of your screen OR email us at contact@fifthgeargarms.com

Returns must be made within 14 days of receiving goods.

1. To make a return for an unwanted item, please fill out the returns form included inside your parcel.

2. Send your parcel to:

Fifth Gear Garms
PO BOX 1064A
Surbiton
KT1 9HS
United Kingdom

* The customer is responsible for the return delivery costs. This cost will not be accounted for in the refund. We strongly recommend using a trackable shipping service and you are advised to arrange your own insurance. We cannot accept responsibility for parcels lost in transit.

3. As soon as we receive and approve the return, a refund will be initiated to your credit card or original payment method.

We send all our domestic and international parcels with our delivery partner, Royal Mail UK.

If you are a UK customer, your parcel will delivered using Royal Mail's '24hr Tracked' service.
If you are an International customer, your parcel will be delivered using Royal Mail's 'International Tracked and Signed' Service (if applicable)

When your package reaches its destination, it will be handed over to Royal Mail's international partner in your country.

To see a comprehensive list of Royal Mail international partners search > https://www.royalmail.com/sending/international/international-tracked-signed/delivery-partners

When your order is sent out, you will receive a confirmation email. This email will include your tracking reference number for use on the Royal Mail Website:

https://www.royalmail.com/track-your-item

Absolutely! No need to worry! We're here to assist you in ensuring your package reaches its intended destination.

We kindly request that you reach out to us within 24 hours of placing your order.

Ensure that the complete name and address of the intended recipient is included for us to process the necessary updates.

Either click the chat with us button OR email us at contact@fifthgeargarms.com

* If your package has already been shipped to an incorrect address, we regret to inform you that we are unable to intercept the package once it has been dispatched.

* If your package is rejected at its destination, it may be returned to us. We will reach out to you to discuss the next steps for returning your package to you.

Shipping charges may differ based on the dimensions, weight, and destination of your package.

Shipping costs will be automatically calculated during checkout.

* Shipping costs do not include import duties and taxes for international destinations.

If you think your package is lost during shipping, please reach out to us immediately so we can be notified. We will diligently work with the courier to locate it.

Please supply us with your order number/ tracking reference.

* For international customers, it is advisable to wait for up to 14 days before contacting us, as there might be delays in transit or incorrect scanning at international customs.

https://fifthgeargarms.com/pages/faqs