UK legislation applies to this shop and transactions.
This shop displays goods which are advertised for sale and gives information about them. By advertising goods we are inviting you to place an order. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Our acceptance of your order and the formation of a binding contract between you and us will take place when we dispatch the goods to you. Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other, until the order is dispatched.

The Agreed Time for Delivery of Goods as per Regulation 42 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is 3 weeks from date of order for delivery to UK addresses and 8 weeks from date of order for addresses outside the UK.

Dispatch & Delivery
All UK & International orders are sent with tracking via Royal Mail.
Delivery times given are estimates only. I cannot be held responsible for delays incurred by customs, airport/postal strikes, bad weather, pandemics, act of god, misdirection & busy times of year such as Halloween & Christmas.
WORKING DAYS ARE CLASSED AS MONDAY TO FRIDAY (unless a national or bank holiday).

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

All items are photographed prior to packing & all parcels are weight verified prior to shipping.

Cancellations & Returns:
I abide by the UK distance selling regulations: Right to withdraw: I accept cancellations & returns.
If you wish to cancel your order please contact me within 2 hours of purchase.
For orders already dispatched:
If you change your mind and wish to return your order please contact/message me through Etsy only within 14 days of receipt of your order to inform me of your intent to return. All returns must be received within 30 days of initial receipt date. Buyers are responsible for return shipping costs. If the item is not returned in its original condition with tags attached the buyer is responsible for any loss in value. For international returns please write across the front of the parcel "retuned UK merchandise". You will need to attach a completed CN22 form. I cannot refund import duties or taxes paid by you for receipt of the goods into your country, you will need to do that yourself, please keep copies of all paperwork and proof of posting of returned goods to support your application for refunds of import duties and taxes.
Refunds:
Refunds will be issued within 14 days of receipt of returned item.
Cancellation Form:
UK law requires that I provide, before order, a form for you to cancel your order. Please print and use this form if you wish to, but you are not obliged to do so. The form can be copied from below, or downloaded here: http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf

Non returnable items:
Items altered by customer.
Items where prior allergy, sizing & general unsuitability advice was given either verbally via messages or as stated in any/all of my shop policies/information sections.
Items worn.

Exchanges:
I do not accept exchanges.

Damaged/Faulty Items:
Photos showing the damage to both the item & outside packaging are required as I cannot make an insurance claim without these. Contact only through Etsy & not email, thank you. All damaged/faulty items must be returned before a refund can be issued.

Due to various shipping issues I no longer post to previous goods returned name/addresses, lost mail/theft claimants. I, The Charmed Maiden, reserve the right to cancel any such orders.
Orders to college/university accomodation addresses &/or halls of residence are sent at your own risk. If there is a part or full retention notice on your accomodations address your item may not be delivered.

I DO NOT add messages to the outside of parcels with instructions to be left in unsecure locations/with neighbours etc.

I only post to the address as stated on your Etsy order. Please make sure this is correct & includes a proper addressee details & not just a first name or nick name etc (if for some reason your order could not be delivered you may need to collect it & you will need to show id & be able to sign for it)
Should I be notified of an incorrect address prior to posting, your order will be cancelled, a full refund issued & items relisted so that you may repurchase with the correct address.

Wholesale/Drop Shipping (Etsy shop):
I do not offer wholesale or discounts. I do not accept large quantity and/or monetary orders unless prior consent has been given. I do not supply my jewellery for resale or drop-ship/third party transactions. Any orders I deem to be for any of these reasons will be cancelled.

Custom Orders:
Due to my heavy day to day work load of my Etsy shop & website orders I no longer take on custom orders/alterations or offer a reserve service.

Business Hours:
Monday to Friday 8.30 to 4.30pm GMT. I do not work weekends or bank holidays. Messages received after 4.30pm on Friday will be responded to the following Monday unless a bank holiday. My business is strictly online only. I do not have a bricks & mortar shop or offer a collection service.

IMPORTANT PRODUCT INFORMATION: Health & Safety:

All of the items I make are made to be worn/used by adults only.

Allergy advice:
If you are sensitive to plated ear wires or plated jewellery in general or have any concerns for any reason regarding the materials used in the composition of my items, I strongly advise you not to purchase. In a small number of cases metal discoloration can occur. This is caused by a chemical reaction of some people's skin when in direct contact with the metal alloys used, especially when the jewellery touches areas that perspire. If this applies, again I strongly advise you not to purchase.

Care & Safety:
Plated jewellery can tarnish. Please do not get your jewellery items wet in any way.
Do not spray perfumes, hairsprays or other cosmetics on to or near your items.
All jewellery items are potentially delicate & must be treated accordingly with due care & attention. All of my jewellery items & accessories are made for adornment purposes only & are not suitable for wear as a therapy tool or where any form of vigorous or unusually activity may take place.
Do not wear your jewellery while sleeping or taking part in sporting activities or try to alter in anyway to safeguard against unnecessary damage & for obvious health & safety reasons.
Jewellery, headpieces & girdle belts are delicate & can easily snag on clothing & hair, careful placement & removal is advisable. All headpieces/girdle belts especially those incorporating filigree pieces can on occasion become slightly tangled. Some headpieces depending on your hairstyle, may require hair grips to help with placement (please note: hair grips are not supplied

Cleaning:
Use a soft clean dry cloth & gently buff the metal parts only. Do not use any sort of polish, Jewellery cleaner or detergent.

Storage:
Do not leave in damp conditions or direct sunlight.

Dowsing Pendulums:
To cleanse leave on a windowsill overnight in moonlight. Do not use direct sunlight as this can tarnish the plated metal components. Keep your dowser in the organza pouch provided

JEWELLERY COMPONENTS:
Unless otherwise stated all charms/components used are lead & nickel safe produced in alignment with EU regulations.

- The colour/finish of manufactured beads, charms & components used can vary slightly from batch to batch. For items purchased on the same order with same colour beads, I will endeavour to match as close as possible.
- The colour of individual plated metal components, especially gold, can vary, so an exact uniform finish cannot be guarenteed.
- Where semi precious stones, coloured Jade/Howlite, crystals & other natural materials such as wood & bone are used please be aware these can vary from piece to piece due to their natural state & so exact replicas of those shown in my listing photos are not guaranteed.
- On occasion the style of chain may vary slightly in style to that shown.

GENERAL:
- All of the information given within my shop & its listings regarding the attributes &/or properties said to be held by the gemstones & crystals I use in my designs are for educational & entertainment purposes only & thus are not intended to be taken as medical advice, to imply a guarantee in any way or to be taken as fact.

- Every effort has been made by me to give a full description as possible & show true to colour photo's but please be aware that due to individual monitor resolutions, colours can vary!

ALL of my designs/images/photo's & descriptive text are subject to copyright law. ALL photo's have been taken by me (The Charmed Maiden) & are only legally used here within my Etsy shop, on my website & Facebook page in order to advertise MY OWN handmade products.

Cancellation Form:
To
The Charmed Maiden
29 Moor Pk
Clevedon
BS21 6EJ
UK
e-mail: charmedmaidenjewels(at)gmail.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
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Ordered on [*]/received on [*],
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Name of consumer(s),
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Address of consumer(s),
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Signature of consumer(s) (only if this form is notified on paper),
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[*] Delete as appropriate.