Right of Withdrawal Form

To Monica and Me

Address: PO Box 1402, Crawley, RH10 0SU.

Email: itsmonicaandme@gmail.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on: [Date of Order]
Received on: [Date of Receiving the Goods]
Order Number: [Your Order Number]
Customer Name: [Customer's Name]
Customer Address: [Customer's Address]

Reason for Return: [Briefly explain the reason for return]

Signature (if on paper): [Your Signature - only if sending a physical copy]

Date: [Date of Withdrawal]
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1. Definitions

"Seller," "We," "Us," or "Our" refers to [Your Shop Name], the owner of the Etsy shop.
"Buyer" or "You" refers to the person or entity purchasing goods from our shop.

2. Orders and Contract Formation

When you place an order with us, it constitutes an offer to purchase the goods listed in the order.
We reserve the right to accept or reject orders at our discretion.
A contract is formed only when we accept your order and provide you with an order confirmation.

3. Prices and Payment

All prices are in GBP and include applicable taxes.
Payment can be made using the payment methods available on our Etsy shop.
We reserve the right to change our prices at any time without prior notice.

4. Shipping and Delivery

We will ship your order to the address provided during checkout.
Delivery times may vary, and we are not responsible for any delays caused by postal services or other factors beyond our control.
You are responsible for any customs duties or taxes applicable to your order.

5. Right of Withdrawal

You have a legal right to withdraw from your contract with us within 14 days of receiving the goods. You may use the withdrawal form provided above or any other clear statement to notify us of your withdrawal.
If you cancel the order before it has been processed or shipped, we will refund the full purchase price, including the original shipping cost, within 14 days of receiving your cancellation notice.
If you cancel the order after it has been processed or shipped but before you receive the goods, you are responsible for returning the goods to us within 14 days of notifying us of your withdrawal. You are also responsible for return shipping costs.

For orders containing personalised or custom-made items, you have a legal right to withdraw from your contract with us within 14 days of receiving the goods. You may use the withdrawal form provided above or any other clear statement to notify us of your withdrawal.
If you cancel the order before we begin the customisation process, we will refund the full purchase price, including the original shipping cost, within 14 days of receiving your cancellation notice.
If you cancel the order after we have started the customization process but before it has been shipped, you may be eligible for a partial refund. We will assess the amount to be refunded on a case-by-case basis, taking into consideration the work already completed.
If you cancel the order after it has been shipped, you are responsible for returning the goods to us within 14 days of notifying us of your withdrawal. You are also responsible for return shipping costs.
We do not offer refunds on items that have been personalized.

6. Warranty and Returns

Our goods are covered by a legal warranty. If you believe a product is defective, please contact us to discuss a return or replacement.
We are not responsible for damage caused by misuse or neglect.

7. Privacy Policy

We collect and process personal data in accordance with our Privacy Policy, available on our Etsy shop.

8. Governing Law and Jurisdiction

These terms and conditions are governed by UK law, and any disputes will be subject to the exclusive jurisdiction of the UK courts.