Viking Yggdrasil Ring with Hugin and Munin Ravens, Norse Tree of Life Stainless Steel Flying Ravens Ring, Celtic Knotwork Viking Jewelry

**Welcome to TheNorseWind!**

- **Shipping**
All orders are shipped from Bulgaria (European Union) via Priority Air Mail.

- **Address:** Orders are sent to the address on file with Etsy. Please verify your address before placing an order. Incorrect addresses resulting in returns or losses will incur new shipping charges, which are the buyer's responsibility.

- **Processing and Delivery Times:** Processing time is separate from shipping time. Processing time is the duration needed to prepare your order. Estimated delivery times are:
- Most European countries: 5-12 business days
- Italy, Spain: 5-15 business days
- USA: 7-15 business days
- Canada: 1-7 business days
- Australia, NZ: 10-20 business days
- Latin America: 4-12 weeks

- **Delays:** During peak seasons, delays may occur. Customs and local postal services may impact delivery times. We appreciate your patience.

- **Customs Duties:** Buyers are responsible for any applicable customs duties or taxes.

- **Unsuccessful Delivery:** In case of an unsuccessful delivery, you can schedule a redelivery or pick up your package at the local post office. Unclaimed packages returned to us will result in additional shipping charges for reshipment or an 80% refund if you prefer. Shipping costs for unclaimed packages are non-refundable.

**Cancellations and Returns**

- **Cancellations:** You may cancel your order within 1 hour of purchase.

- **Returns:** Returns are accepted within 14 days of receipt. Items must be returned within 30 days of delivery in their original condition—unused, undamaged, and properly packaged. Returned items may incur a reduction in refund if damaged or mishandled. Return shipping costs are the buyer's responsibility. Refunds will be processed within 14 days of receipt of the returned items. Shipping costs are non-refundable.

- **Exceptions:** Due to the custom nature of printed items, returns or exchanges are not accepted unless the item has arrived damaged or defective. The following items are also non-returnable:

- custom or personalized orders
- customized products - jewelry with personalized sizes, engravings, custom rune beads etc.
- perishable products
- digital downloads
- books
- magazines
- intimate items - incl. earrings
- items on sale

*** Made to Order Printed products, including apparel, mugs, accessories, prints, and canvases. Please review our policy below:

1. Custom Orders and Returns:
Since each product is made specifically for your order, we cannot accept returns or exchanges due to incorrect size, color, or change of mind. Please double-check your selections before completing your purchase.

2. Damaged or Defective Products:
We ensure high quality for all our products. If you receive a damaged or defective item, we offer a free reprint or refund. To resolve such issues, contact us within 14 days of receiving your product. Provide a clear photo of the issue to expedite your request.

**Complaints**

Please contact us promptly if you receive a faulty product. Describe the issue and provide a photo to facilitate a resolution.

**Usage**

All materials on this Store are the property of The Norse Wind - Registered TM #018896505, and protected by copyright and other intellectual property rights. You may view and download materials for personal, non-commercial use only.

**Disclaimer**

Our ritual and jewelry items are offered for entertainment purposes only. We make no claims regarding specific abilities or results from using these products. They are not intended for medical or diagnostic purposes.

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Thank you for shopping with TheNorseWind! Your satisfaction is our priority, and we are here to assist you with any concerns regarding your order.