These Terms and Conditions regulate the use of the online store, for which Diana Silvia Popescu (hereinafter, Break The Mould Magasin) is legally responsible. By accepting it, the User declares that they have read, understood and understand the above and that they assume all their obligations.

Applicable regulations

This electronic contract is regulated by Spanish law and, in particular, by the legal regime imposed by Law 34/2002 on Information Society Services and E-Commerce (LSSICE) and by General Law 03/2014 on the Defence of Consumers and Users (LGDCU).


Right to return:
Break The Mould Magasin is committed to customer satisfaction, for which reason you can return an item if it doesn’t meet your expectations, in accordance with the provisions of the Consumer Rights Act.

To exercise this right to return goods, you must do so within a maximum of FOURTEEN (14) calendar days from receiving your order. You must inform us by emailing hello@breakthemouldmag.com of your decision to return the purchase made. You can also use the following contact form: https://breakthemouldmag.com/contact/

You must return the products to the following address:


Break The Mould Magasin

Diana Silvia Popescu

C/ Isidre Margenat 17, PB2a

08195, Sant Cugat del Vallès

Barcelona

Spain

In order to exercise this right, the product must be returned in perfect condition, and preferably retain the original packaging, along with all of its parts. Please note that most of our products are fragile, and therefore need to be packaged securely for a safe return. You may consider purchasing insurance with the carrier company you choose for the return.

In the event that the products do not arrive in perfect condition, do not include all their parts and accessories, or do not keep their original packaging, Break The Mould Magasin reserves the right to pay a lower amount in the return, a circumstance that will be notified to you.

The refund of the amount paid will be made once the condition of the product has been inspected. The refund will be made using the same payment method used to make the purchase and, in any case, it will take place within a maximum of 14 calendar days from when the product return is reliably received.

Return delivery costs resulting from the right to return will be payable by the buyer.

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Return of faulty items

The product is incorrect, it has a defect, or it has been damaged during transport:
We take special care to ensure all of our items and deliveries are in perfect condition. However, if you receive an incorrect item, please get in touch with us as soon as possible to fix it. Before opening the product, check that the packaging matches what you have requested: colour, size, finish, etc.

If the products received have any defect or deterioration, we will respond to the lack of conformity as set out in the “Guarantees” section within these conditions of sale.

If the product has been damaged during transport, it is essential that you inform us as soon as possible and, if it’s possible, you note the incident on the carrier’s delivery note.

Products must be returned in the same condition as they were received, such that they are protected, within a box and original supporting packaging and any tags if applicable. Break The Mould Magasin makes available to the buyer a delivery service for the return of incorrect/faulty/damaged goods at no cost to the buyer. If you wish to return goods using a delivery company different to the carrier suggested by Break The Mould Magasin, and the delivery company you choose offers higher rates, you must pay the difference in transport costs.


If you have not yet received your order:
If you have not yet received your order and you wish to cancel or amend it, simply inform us of the changes you wish to make. This will not involve any extra costs if your order has not yet been processed.

Contact Information for Returns:

*Notification through the “Contact” form: https://breakthemouldmag.com/contact/
*Email: hello@breakthemouldmag.com

All product returns must be sent to the following address: C/ Isidre Margenat 17, PB 2a, 08195, Sant Cugat del Vallès, Barcelona, Spain

Guarantees

With the exception of those that, given their nature, are excluded from regulations on consumer goods guarantees, all of our products are guaranteed nationally against manufacturing defects for two years from their date of purchase (or date of delivery, if this is later), or one year if the item is not new.

Most of the products we sell are vintage and very fragile. By purchasing a product, customers declare that they have read and agree to all the information, and accept that they may have age-related defects.

We will address nonconformities. The buyer must inform us of these within two months of identifying them.

If the defect or nonconformity were to arise in the first six months following delivery of the item, whether it is a new product or second-hand product, it will be assumed that the defect or nonconformity already existed when the product was purchased (or delivered, if this was later), meaning that a manufacturing defect exists, unless we can demonstrate that the defect or nonconformity is not a manufacturing defect, but rather, for example, it is owed to misuse or poor maintenance by the buyer.

On the other hand, if the defect or nonconformity were to arise after six months and before two years have elapsed, it will be presumed that a manufacturing defect does not exist.

In the event of a defective product, we may proceed, where applicable, to repair it, replace it, reduce its price, or terminate the product. These procedures will be free to the buyer (including transport costs, where applicable).

Therefore, defects and deterioration that occur due to external events, accidents, wear and tear, or use that does not conform to our instructions or those of the manufacturer (misuse) are excluded from the guarantee. In addition, products modified or repaired by the customer or any other person not authorised by Break The Mould Magasin, as well as products that are the subject of a specific contract, are also excluded. In these cases, the consumer will be responsible for their repair.

According to regulations, and unless proven otherwise, products will be considered to conform to the contract provided that they comply with all requirements expressed below:

a) They adapt to the description provided and possess the product qualities presented to the consumer and User in the form of a sample or model.
b) They are suitable for the uses that similar products are ordinarily used for.
c) They present the usual quality and capabilities of a product of the same type that the consumer and User may reasonably expect in view of the product’s nature.

Dispute resolution

As required by European regulations, the User is hereby informed of the existence of a European platform for online dispute resolution. Thus, in order to resolve consumer disputes (pursuant to Art. 14.1 of Regulation (EU) 524/2013), you can access European Commission’s online dispute resolution platform via the following link:

https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES