I'd like to place an order, can I received a proof of my order before I make a purchase?

We appreciate your interest in our products. To maintain efficiency and ensure a streamlined order process, we do not provide proofs before purchase. However, rest assured that upon completing your purchase, we offer mock-ups for you to have the opportunity to review and approve. This allows you to ensure that the final product meets your expectations before it goes into production. Our commitment is to deliver a high-quality product that aligns with your specifications, and we believe the mockup stage is the most effective way to achieve this. If you have any specific concerns or requirements, please feel free to reach out to us.

Our order was shipped but I noticed the shipping address on file was incorrect, can you contact USPS or send a replacement?

By making a purchase on Etsy, you agreed that you have: 1. Read the item description and shop policies before making a purchase; 2. Submitted appropriate payment for item(s) purchased; and 3. Provided accurate shipping information to the seller. Once an order has been shipped, we no longer have control over the shipping location. It is your responsibility to contact the shipping carrier (USPS, UPS, FedEx, etc.) to attempt an address correction or locate the package. If you notice the mistake before shipping, please reach out to us as soon as possible, and we will communicate with you on the appropriate next steps.

I received my mockup, can I revise my order?

Yes! Each order includes up to 2 free revisions. After that, additional revisions will incur a $30 service charge per revision. Revision requests must be submitted within 24 hours of receiving the design proof. Please note that each revision request goes back into the mock-up queue, adding another 24 hours to processing. We are not responsible for the number of revisions needed due to unclear or inaccurate instructions. To avoid delays and extra costs, please provide detailed and precise information from the start. If you have any questions, feel free to contact us before placing your order.

If there is anything you can do to move quickly on production, we leave for vacation on [x date] and want to bring the hats with us.

Please review the processing timelines for each listing to plan accordingly. If needed, you can opt for rush processing for an additional fee. However, the only way to guarantee delivery is by selecting next-day shipping. Please contact us before your order ships if you need to upgrade your shipping speed so we can adjust accordingly. If payment for upgraded shipping is not received by the time we complete your order, it will be shipped with the original shipping speed selected at checkout. Please remember, once an order is placed, it is your responsibility to ensure the timing aligns with your needs. We do not offer cancellations or refunds if your order does not arrive in time due to late planning or issues beyond our control.

What is your refund and/or replacement policy?

Due to the unique nature of every individual item we make, we only provide refund or replacements if items are defective, damaged or lost in transit. If over 7 days has passed since your order arrived, you will not be offered a refund or exchange of any kind. Your item must be unused and in the same condition that you received it. We only replace items that are defective or damaged. Any item not in its original condition for any reason not due to our error is not eligible for a refund/replacement. Once your return is received and inspected, we will send you a message to notify you that we have received your return item and that status of your approval or rejection of your refund.

My package didn't arrive before requested date, can I refund my package?

No, we only provide refund or replacements if items are defective, damaged or lost in transit. Prior to purchase, please reach out to us on your requested time that your order is needed. We provide Rush Processing fees and shipping upgrade to increase the speed to ensure it arrives. We are not responsible for delays due to act of God (e.g. severe weather, natural disasters, etc.) and are subsequentially not eligible for a refund due to these reasons. Refunds are only provided for items that are defective, damaged or listed as lost in transit.

Our order was shipped but has not arrived or says its delivered but I don't see it, what is your policy/process?

For items marked as "Delivered": We do not offer refunds or replacements on items that are marked "Delivered" by USPS. Please take your tracking information to your local post office for assistance. You may also find more information on the USPS website at: https://faq.usps.com/s/article/Where-is-my-package Please be aware that we are not responsible for stolen packages. If mail theft is a known problem in your area, select a secure shipping address when purchasing.

What hat brand do you use?

At 3HM, we predominantly use Otto brand hats. Known for their exceptional quality, branded appeal, and comfortable fit, Otto hats are a popular choice among our customers. However, in the event that a specific color or style is temporarily unavailable, we may substitute it with Nissun hats, which offer a similar look and feel to Otto. Additionally, we stock a variety of hats from other reputable brands such as Yupoong and Richardson. Should you have any specific inquiries or preferences, feel free to reach out to us, and we'll be happy to assist you further.

Can I receive the (digitized) file of my order?

No, we do not provide digitized files or complex design files. The digitization process involves creating a proprietary file specifically for use with our equipment and remains the intellectual property of 3HM Custom Prints. As we are not in the business of selling files, they are not included in the services provided to clients including Complex design fees. We are not a digitization or file selling business and do not distribute these files separately or as part of our service. This ensures the integrity and quality of our work, as well as the quality of our services with our internal policies. We do offer file ownership should you be interested.

What is the status of my order? When will my order ship?

You can check your order status and estimated ship date under Etsy → Purchases and Reviews. For custom orders, processing begins once we receive all required information and your digital proof is approved. If we do not receive feedback within 24 hours of sending the proof, we may proceed with production using the design shown and/or instructions provided. Delays in submitting your logo, personalization details, or proof feedback may affect the scheduled ship date. Once your order ships, Etsy will automatically send you a tracking number. Please note that the estimated ship date is the date your order is expected to leave our shop, not the delivery date. Carrier transit times may vary based on your shipping ordered at checkout.

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Custom 5 Panel Hat 3D Embossed Logo Puff Embroidered Text Front Side & Back Baseball OTTO CAP Two-Tone Canvas Company Sports Team Merch Bulk

Name: Custom 5 Panel Hat 3D Embossed Logo Puff Embroidered Text Front Side & Back Baseball OTTO CAP Two-Tone Canvas Company Sports Team Merch Bulk
Brand: 3HMCustomPrints
SKU: 1726332237
Price: 18.89 USD
Availability: InStock
Rating: 5.0 (3 reviews)

Price:$18.89+

Original Price: $20.99+

10% off

•

Limited time sale

3HMCustomPrints

Hat Color

Please select an option

Quantity Ranges (Price per hat)

Please select an option

Personalization

Please write down your custom here:

Front: Logo
Side Text: 3HM
Back text: Custom Print
Font Color: White

Need when:

For custom logo,pls send your logo file to 3hmcustomprints@gmail.com and type here your email.

0/256

Quantity

You can only make an offer when buying a single item

Star Seller. This seller consistently earned 5-star reviews, shipped on time, and replied quickly to any messages they received.

Welcome to our custom embroidered OTTO® CAP 5 Panel Mid Profile Baseball Cap collection! Add a personal touch to your style with our custom-designed hats featuring your logo or text. These firm Structured hats are perfect for any occasion, whether it's a wedding, bachelorette or bachelor party, Sorority or Fraternity event, business gathering, sports team, and much more.

❣️Custom Embroidery Details:

*Included Digitization Service: We offer free digitization for simple designs and text. This means your basic logo or straightforward text can be beautifully embroidered onto your hat without any additional cost.

*Graphic Service Fee for Complex Designs: For intricate or complicated designs, a $30 graphic service fee will apply. This ensures that even the most detailed logos or artwork can be faithfully reproduced on your hat.

*If you'd like to upgrade to 3D puff embroidery on your design, please add an additional $5 per hat. This cost applies to one hat and one side placement only. Adjust the quantity at checkout according to the number of hats you’re ordering.

❣️Embroidery Placement and Pricing:
*Available in 3D Puff Embroidery. Additional charges for 3D puff apply”

*Front, Side and Back Embroidery: This listing covers custom embroidery on the front, side and back placement of the hat.

***Please check out this listing for one and two side placement cost:
*Front Side Placement: https://www.etsy.com/listing/1712005508/custom-5-panel-hat-personalized
*Two Side Placement: https://www.etsy.com/listing/1726320709/custom-5-panel-structured-hat

❣️Hat Specifications:
*Adult Sizes: Our hats are sized for adults, ensuring a comfortable fit.

❣️Why Choose Our Custom Embroidered Hats?
*Unique Personalization: Stand out with a hat that reflects your individuality or promotes your brand.
*High-Quality Embroidery: We use top-notch embroidery techniques to ensure durability and a professional finish.
*Versatile for Any Event: These hats are versatile and suitable for various occasions, making them a great choice for groups or special events.

❣️Whether you're looking to create personalized gifts, outfit your team, or add flair to your next gathering, our custom embroidered trucker hats are the perfect choice. Place your order now and let us bring your vision to life! Feel free to reach out with any questions or customization requests.

Please take a moment to review the details of our beautifully handmade Caps:

❣️How to order:
1. Choose the hat color.
2. Choose the correct Quantity Range of your order.
3. Write the thread colors on the personalization note.
4. Change the Quantity at Checkout.
5. Ensure that the shipping address is correct.
6. For custom logo, Send your high resolution image file to support [!at] 3hmcustomprint.com
7. Mock up for approval before production will be provided upon purchase

❣️OTTO® CAP 5 Panel Mid Profile Baseball Cap Features:
*65% Polyester 35%Cotton
*The Professional Look Structured Firm Front Panel
*5-panel cap
*Seamless Front Panel with Full Buckram
*4 Sewn Eyelets
*Matching Visor Color
*Pro Stitch on Crown
*6 Rows Stitching on Visor
*Matching Fabric Undervisor
*Matching Color Sweatband
*Plastic Adjustable Snap

❣️Return Policy
* WE DO NOT ACCEPT EXCHANGES OR RETURNS
* All of our items are made to order at time of purchase.
* Please contact us if you have any issues with your order.
🖌️ Mock-Up & Revision Policy 🧵

We take pride in delivering high-quality custom designs with precision, care and speed! To keep all orders moving smoothly, please review our Mock-Up policy:

✅ Your order Includes 2 revisions – Perfect your design before final approval!
⏳ Each revision adds 24 hours to processing – Provide clear details at the start of your order to avoid delays.
💲 Additional revisions= $30 per request. This covers the time spent needed in addition to revise and work on your order.
⚠️ We are not responsible for excessive revisions due to unclear instructions. Most (90-95%) customers approve on their first mock-up.

For the fastest turnaround, ensure you are as detailed as possible when making the initial request and double-check all details before submitting. 🚀AI Disclosure: Some listing images may include AI-generated models, scenes, or backgrounds for presentation purposes only. The actual product, design, and personalizations are created and produced by 3HM Custom Prints for your order.

Order today to get by Nov 16-27
Returns & exchanges not accepted
Cost to ship: $5.90
Ships from: Indio, CA

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Hanna Herrera

Owner of 3HMCustomPrints

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Reviews for this item

5.0

(3 reviews)

5.0 Item quality

5.0 Shipping

5.0 Customer service

100% Buyers recommend

5 This item

Ryan Apr 2, 2026

What an amazing job! She absolutely understood the assignment and was very helpful and communicative!

Ryan Apr 2, 2026

5 This item

Gianna Feb 26, 2026

This is the second time I’ve ordered from here and it’s exceeded my expectations yet again. Amazing quality and an amazing job!

Gianna Feb 26, 2026

Response from Hanna Herrera

Seeing returning customers like you truly means everything to us. Thank you so much for coming back to order again. We’re so happy to hear your custom embroidered trucker hat exceeded your expectations again. We put a lot of care into every stitch, especially on detailed designs like yours, and it’s incredibly rewarding to know the quality shows. Thank you for supporting our family-owned shop. We can’t wait to create your next custom hat or apparel piece! -Hanna