I do my best to photograph the work - please keep in mind that the colours may appear differently according to your computer screen.

>>SIZING: PLEASE NOTE - IF YOU ARE UNSURE ABOUT THE SIZE OF THE CASE, BEFORE YOU ORDER PLEASE ASK ME WHCH SIZE YOU NEED FOR YOUR LAPTOP/IPAD/PHONE TO MAKE SURE THAT IT WILL MEET YOUR EXPECTATIONS

>>TAXES: PLEASE NOTE: customers pay for any custom charges, duties or taxes charged to them by their country. ( This is also the case in Swiss and Norway. )

>>VALUE: I DO NOT MARK ITEMS AS "GIFTS" AND I PUT THE TRUE VALUE OF THE ITEM

>>IF YOU CHOOSE TO SHIP YOUR ORDER WITH STANDARD SHIPPING YOUR ORDER WILL NOT BE INSURED AND I WILL NOT ISSUE YOU A REFUND FOR LOST, UNCLAIMED OR UNDELIVERED MAIL

In the event that you are not satisfied with your purchase PLEASE send back to us for a REFUND or EXCHANGE - the item must be UNWORN/UNUSED and in sellable condition. This also includes smells (I WILL NOT accept a return on a bag if it has a strong odour, for example cigarette odours) you are responsible for shipping costs.

PLEASE NOTE I WILL NOT ACCEPT RETURNS AFTER 7 DAYS OF IT'S ARRIVAL DATE

>>please send back your order via the POST OFFICE and NOT WITH A COURIER COMPANY - please indicate on the box that the item is BEING RETURNED, I are not responsible for taxes and duty charges incurred<<

-When an item is being returned to us, we are NOT responsible for items lost in transit returned items must have insurance and tracking
-for items you want to exchange/refunded - you are responsible for any of the shipping costs

If an item arrives damaged due to postal transit please contact us to file a claim with the post office - the item must be photographed in order to make the claim.

*PLEASE NOTE* Woolfelt is made by rubbing and rolling the wool. If the woolfelt is rubbed onto another surface intensively it will pill more and wear quickly. This is a natural process.
We will NOT exchange or refund on this matter.

If you want to have your bag repaired we have paid repair services available. Please contact us.

All gift certificate purchases are final

ALL "SALE ITEMS" are final

ALL SALES WITH CUSTOM REQUESTS OR CHANGES ARE FINAL - WE WILL NOT REFUND OR EXCHANGE IT IF YOU ARE NOT SATISFIED WITH WHAT YOU REQUESTED TO CHANGE ON THE BAG.

Leather:
I use vegetable tanned leather. The surface is porous and not flawless. Small scratches will come & go. If the leather dries out you can put some natural (no color) shoe shine on the leather for conditioning. We use Fiebings natural wax for a subtle satin shine. The leather will darken overtime and become more shiny.

Woolfelt:
The felt I use is produced in Europe & carries the Woolmark label: 100% virgin woolfelt, with a density of 280. Due to this density, the felt is highly waterrepellant, however not fully waterproof. It is durable, dirt- and water repellant. Lanolin, the naturally accorring waxy coating on wool fibers, is responsible for this.

We advise the following methods of maintenance:
Wet spills → directly blot with dry cloth or paper towel. If necessary, rinse with Cold water and blot again until dry. Do not rub.
Grease stains → clean with K2r

When pills (small felt balls) occur, cut them off with sharp scissors. The sharp cut will prevent the felt from forming new pills.