Black Stoneware Clay Wolf: Handcrafted Ceramic Figurine

Return and Exchange Policy

I take great pride in the quality and craftsmanship of my handmade ceramic porcelain items. I want you to be completely satisfied with your purchase, and I understand that sometimes the item may not meet your expectations or may arrive damaged. Therefore, I have established the following Return and Exchange Policy:

1. Eligibility for Return and Exchange:
- Items purchased directly from Mumiku.de are eligible for return and exchange.
- Only items that are in their original condition, unused, and in their original packaging will be accepted.
- Customized or personalized items cannot be returned or exchanged, unless they arrived damaged or defective.

2. Timeframe for Returns and Exchanges:
- You have 14 days from the date of delivery to initiate a return or exchange.
- After 14 days, unfortunately, we cannot offer a refund or exchange.

3. Return and Exchange Process:
- To initiate a return or exchange, please contact me.
- Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Please ensure that the item(s) are securely packaged to prevent damage during transit.

4. Return Shipping Costs:
- Customers are responsible for all return shipping costs.
- I recommend using a trackable shipping method to ensure the safe return of the item(s).

5. Refunds and Exchanges:
- Once I receive the returned item(s) and verify their condition, I will process your refund or exchange.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be processed promptly, subject to availability of the desired item(s).
- If the item you requested for an exchange is not available, I will contact you to discuss alternative options.

6. Damaged or Defective Items:
- If your item(s) arrive damaged or defective, please contact me within 48 hours of delivery.
- Provide detailed information and, if possible, include photographs of the damaged or defective item(s).
- I will provide you with a resolution, which may include a refund, exchange, or repair.

Please note that my Return and Exchange Policy applies to purchases made directly from www.mumiku.de. If you purchased my items from a third-party retailer, please refer to their respective return and exchange policies.

If you have any further questions or concerns, please don't hesitate to contact me.

Thank you for choosing www.mumiku.de !