Please take a close-up, in focus photo of the handwriting. Please do not cut off any words, letters, or other elements of the handwriting that you would like included on your jewelry. If you take the photo on your phone and it asks if you’d like to send it as a small or large image, please choose large so we can get a clear image. If we can’t use your image for any reason, we will contact you.

After you order, please email your image to customerservice@heartonyourwrist.com. Please reference the order number in the email. If we have questions on your order or your image, we will contact you. If you have trouble with email, you can text it to us at 650-924-2765.

Yes we can use any language that is included in your image. And we can include drawings, artwork, smiley faces, hearts, squiggly lines or anything else you’d like us to include. Please let us know in the notes so we don’t have to guess. If we are unsure of what you’d like included, we will contact you.

We can combine words from different notes or letters to create sentences. If you’d like us to create words from letters, we can do this for an extra charge if it is over eight letters.

Yes we can remove anything you don’t want included on your charm. We usually remove lines, scuffs, tears, or extra marks from the image and extract just the handwriting. If there are any marks you’d like to keep or make sure that we omit, please include this information in your notes or email to us.

We can use a photo of any fingerprint you have, from a hospital, funeral home or home printing project. To capture your fingerprint using household materials, please watch our video: https://youtu.be/Dz6dtVJ_rQ4
We can use any hospital prints, or you can take a photo of any prints you have. To take a print of feet, hands or paws, we recommend using a dark ink pad or dark paint. Just take a close-up photo of the prints and we can use it.

Since we have been creating handwriting jewelry for over ten years, we have seen it all! We are really good at extracting handwriting from really bad images and low quality images. So we can likely use what you have. If we cannot or just need a different photo taken, we will contact you. We can also look at your image before you order if you’d like. Please email it to customerservice@heartonyourwrist.com and we are happy to let you know if we can use it.

We don’t have a limit but we do try to provide guidelines on what we recommend. The more words you put on a charm, the smaller the handwriting ends up. But many words in small handwriting can still look nice on a charm. If you are unsure if something will fit on a charm, please email us at customerservice@heartonyourwrist.com.

Gold-filled jewelry has a thick, solid layer of 14k gold pressure bonded to a base of sterling silver. It is different from gold plated jewelry in that the gold will not flake off, wear off or discolor. If you can wear solid gold, you can wear gold-filled jewelry without allergic reactions to the jewelry. It looks and feels just like solid gold and is a fraction of the cost.

Yes you can wear your jewelry 24x7 and in the shower.
All sterling silver does tarnish if left out on a surface unprotected for a period of time. Some skin types will hasten the tarnishing process as well, and some air may cause tarnish. If you are not wearing your jewelry, we recommend storing it in a sealed plastic bag. Wearing your piece will generally keep it polished as the rubbing on your skin and clothing can prevent it from tarnishing. We do include a free polishing pad with your order so you can polish and clean your jewelry if needed.