Am I speaking with an AI chatbot or a human customer service representative?

All of our customer service representatives are real human beings, not AI chatbots. We do not use AI-generated automatic replies. You are not talking to a machine. You are communicating with a real human being who genuinely cares.❤️ Every message comes from a real person, with genuine thoughts, feelings, emotions, kindness, and warmth. However, English is not our native language. We write our responses ourselves and sometimes use AI simply to polish our English, improve grammar, and make our messages clearer and easier to understand. That's all.

How long will the shipping take? Is a tracking number available for my package?

(1) Standard Shipping: Delivery usually takes 8–22 days, but may occasionally take longer due to factors such as: Customs clearance, Weather conditions, Postal service delays, Flight schedule changes. (2) Delivery Guarantee: If your order does not arrive within 90 days, we offer a full refund. (3) Expedited Shipping (DHL Express): Most international orders arrive in 2–7 days. During checkout, please select the appropriate DHL option (e.g., "DHL for the US" or "DHL for Europe"). Please note: DHL may apply a remote area surcharge if your delivery address is classified as remote in their system. (4) Yes, a tracking number is provided for all our packages, which means that you can track the status and location of your package during transit.

Do you offer discounts, promotions, new arrivals?

Absolutely! We provide free shipping for orders totaling more than USD 80. Furthermore, we offer a 37% discount on orders exceeding USD 250. No need to apply any coupon; the system will automatically calculate this discount during the checkout process.

Do you sell any copyrighted items?

We are committed to offering a wide range of sterling silver craft supplies to designers worldwide. Consequently, we take intellectual property infringement very seriously. We make every effort to ensure that the items in our store do not infringe on intellectual property rights. If you discover an item in our store that may infringe on intellectual property rights, please don't hesitate to reach out to us. We will work diligently with you to address and rectify the situation.

Are your items made from recycled materials? Why are some of your sterling silver items not stamped with 925 or 990?

Our sterling silver items can indeed be made from recycled materials, which is better for the environment. They are all eco-friendly. The absence of a stamp can occur during the production process for a couple of reasons. One common reason is that the item's design or module is too small to accommodate a stamp of 925 or 990. Additionally, there are instances where the manufacturer simply forgets to apply the stamp. If the lack of a stamp raises any concerns for you, please don't hesitate to contact us to confirm whether a specific item is stamped.

Do you offer custom jewelry based on my own design? Could you provide more information about your engraved items?

Yes, we certainly offer custom jewelry based on your own design. The minimum quantity requirement for custom designs varies depending on the specifics of your design. Our engraving is deep and not just surface laser engraving. We can engrave any text or logo of your choice. The engraving is available in two colors: white and black. Additionally, we can apply an 18K gold plated finish to the engraved items. For more details, you can visit the relevant category in our store. https://www.etsy.com/shop/SterlingSilverBox?ref=seller-platform-mcnav%C2%A7ion_id§ion_id=34296598

Why is there an additional remote shipping surcharge for DHL Express?

Please be aware that if your shipping address is located in a remote district under the DHL Express system, an additional remote area surcharge may apply to your shipment. This surcharge is determined by DHL Express and covers the extra costs associated with delivering to remote locations. For further details or to check if your address qualifies for this surcharge, please contact us or DHL Express directly before placing your order. Thank you for your understanding.

Who will pay the sale taxs?

The sale taxes are the responsibility of the customer and is collected by Etsy. Etsy then remits this tax to the appropriate tax authority in the buyer's country. If you qualify for a tax exemption, please let us know—we’d be happy to help you with the refund process.

What is 14K gold filled? What is 14K gold vermeil?

Gold filled jewelry is made by bonding a layer of karat gold to a brass inner core. Our gold filled items contain 1/20th 14 karat gold, which means they are composed of 5% 14 karat gold by weight, with a brass inner core. 14K gold vermeil jewelry features a sterling silver base coated with a thick layer of 14K gold—at least 2.5 microns thick. Our 14K gold layer is 1 micron thick, which is 40 times thicker than most standard gold-plated jewelry. To set it apart, we call it "Vermeil Style"—giving you a more luxurious look than typical gold plating, but at a fraction of the cost of solid gold. While durable, it still requires proper care to prevent tarnishing, so avoid exposure to water, chemicals, and harsh environments.

Can you do gold plating for your products? Can I have a shiny color of your oxidized items?

Certainly, we can provide gold plating for our products. We offer 14K, 18K, and 22K gold plating options in both yellow and rose gold. Our standard gold-plated items have a 1-micron gold layer, which is significantly thicker than most gold-plated jewelry. We can also accommodate 2.5 micron gold plating, but please note that this option requires a minimum order quantity (MOQ). If you're interested, please let us know, and we can provide you with a customized quotation. In addition, we can provide shiny finishes for our oxidized items upon request. If you have specific preferences or any questions regarding these options, please don't hesitate to reach out to us for further information.

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2 Sterling Silver Cord End Caps w/ Loop, 925 Silver Shiny End Cap for Pearl, Small Pendant Cap For Jewelry Making, Pearl Jewelry Findings

Name: 2 Sterling Silver Cord End Caps w/ Loop, 925 Silver Shiny End Cap for Pearl, Small Pendant Cap For Jewelry Making, Pearl Jewelry Findings
Brand: SterlingSilverBox
SKU: 1869422784
Price: 7.43 USD
Availability: InStock
Rating: 4.8 (12 reviews)

8 views in the last 24 hours

Price:$7.43+

Original Price: $10.62+

30% off

•

Limited time sale

SterlingSilverBox

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Star Seller. This seller consistently earned 5-star reviews, shipped on time, and replied quickly to any messages they received.

Highlights

Sourced by SterlingSilverBox
Supplies for making crafts
Materials: Sterling Silver

The price is for 2 pieces. The US coin with 24mm diameter in the picture is only for the size comparison, not for sale.

---Metal Material: sterling silver
---Size:
#1: total length 8mm, diameter 4.5mm, loop hole 3mm

#2: total length 6.5mm, diameter 5mm, loop hole 2.7mm
---Package: in a bubble emailer

For more findings, please find here: https://www.etsy.com/shop/SterlingSilverBox?section_id=17320094&ref=shopsection_leftnav_5

We offer free standard shipping for orders more than USD 80(COUPON CODE: FREESHIPPING) not including postages or taxes. In addition, we provide 37% off for orders over USD 250 not including postages or taxes. You don't need to apply any coupon. The system will calculate it when check out.

Order today to get by Nov 20-30
Returns accepted within 30 days
Cost to ship: $6.99

Enjoy free shipping to the US when you spend $35+ at this shop.
Ships from: China

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