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If you are a buyer located in the EU, you have the right to withdraw (cancel or return) your order within 14 days of delivery without providing a reason, unless an exception applies. To exercise your right of withdrawal, you must notify us of your decision within this period.

How to Withdraw Your Order:
To cancel your order, please contact us via Etsy messages with the following details:

- Your name
- Order number
- Item(s) you wish to return
- Date of purchase and delivery

Alternatively, you may use the withdrawal form below:

Withdrawal Form:
(If you wish to withdraw from your order, please complete and return this form via Etsy messages.)

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To: [Your Shop Name]
I hereby give notice that I withdraw from my contract for the following item(s):
- Order Number: [Your Order Number]
- Ordered on: [Order Date]
- Received on: [Delivery Date]
- Name of Buyer: [Your Name]
- Address of Buyer: [Your Address]
- Date: [Date]

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Return Conditions:
- Items must be returned unused, in their original packaging, and in resalable condition.
- Buyers are responsible for return shipping costs unless the item is faulty or incorrect.
- Refunds will be processed within 14 days of receiving the returned item.

Exceptions:
The right of withdrawal does not apply to:
- Personalised or custom-made items.
- Perishable goods.
- Digital downloads.
- Items that cannot be returned for hygiene reasons (e.g., earrings).

For any questions regarding returns or cancellations, please contact us via Etsy messages.