How do I personalise my order?

Personalisation details can be entered in the box provided on each individual listing. Please enter names, dates, ages and wording exactly as you would like them to appear, checking all spellings and details carefully before placing your order. If you notice a mistake after ordering, please contact me as soon as possible. If I haven't yet started creating your order, I'll always do my best to make the requested change. Personalisation options vary between designs, so please check the individual listing description and images for full details. If you're unsure about anything before ordering, please feel free to send me a message — I'm always happy to help.

Can I change the colour, fonts and wording on a design?

Absolutely! 💕 Many LJD Cards products can be personalised with names, dates, ages, relationships or special wording to make your order truly unique. Some designs also offer a choice of colours, fonts and other options, while certain collections have a fixed design or colour scheme. Please check the individual product listing for the personalisation options available. If you have something particular in mind that isn't covered by the listing, you're always welcome to message me before ordering. I'll be happy to discuss what's possible!

Will I receive a proof before my order is made?

💌 For all wedding invitation orders, a digital PDF proof will be emailed to you before printing. Unlimited amendments are included, and your invitations will only be printed once you've approved the final design. Please ensure your email address is correct and keep an eye on your inbox for your proof. For other personalised products, including greeting cards, table plans, place cards and stationery, proofs are not normally provided. Please carefully check all names, dates, spellings and wording when ordering, as your items will be created using the details supplied. If you're unsure about anything, please message me before ordering. I'm always happy to help!

Can I return a personalised item?

As each LJD Cards item is carefully handmade or prepared to order, processing tAs personalised and custom-made items are created especially for you using the details supplied with your order, I don't normally accept returns or exchanges on these products. This does not affect your rights if an item arrives damaged, faulty or isn't as described. If there is ever a problem with your order, please contact me through Etsy messages and I'll always be happy to help.

How quickly will my order be dispatched?

As each LJD Cards item is carefully handmade or prepared to order, processing times vary slightly depending on the product. As a general guide: Handmade cards: approximately 5 working days Printed cards: approximately 3–5 working days Wedding invitations: approximately 2–3 weeks from approval of your final proof, depending on the quantity ordered Other wedding stationery: approximately 2–3 weeks Wedding guest books & post boxes: approximately 5 working days The current processing time for your particular item will always be shown on the individual Etsy listing. Please remember that processing time is the time needed to create and prepare your order and does not include delivery time.

Can you send a card directly to the recipient?

Absolutely! If your chosen card includes the option to add a personalised message inside, I'm very happy to send it directly to the recipient for you. Simply enter the recipient's address as the delivery address when placing your order and add your chosen message in the personalisation section where applicable. If the order is being sent directly as a gift, please mark the order as a gift at checkout. No invoice or pricing information will be included in the parcel — just your beautifully prepared order and an LJD Cards business card. It's a lovely way to send something personal and special directly to someone when you can't give it to them in person.

Do you accept custom or bespoke orders?

Pes! I love creating personalised pieces for life's special occasions. If you've seen something in my shop that you'd like adapted, or you have an idea for something a little different, please feel free to contact me before ordering. I'll be happy to discuss your ideas, let you know what's possible and help create something special for you. Please bear in mind that bespoke designs may require additional design time and charges depending on the work involved.

How will my order be delivered?

All LJD Cards orders are carefully packaged to help ensure they arrive safely and beautifully presented. Delivery methods vary depending on the product: Handmade cards are sent as standard via Royal Mail Tracked 48, with the option to upgrade to Royal Mail Tracked 24 at checkout. Printed cards are sent as standard via Royal Mail First Class, with Tracked 48 and Tracked 24 upgrades available at checkout. Wedding invitations are sent via Royal Mail Tracked 48. Larger or bulkier wedding stationery, such as table plans and wedding post boxes, is generally sent via Evri. Where tracking is included with your chosen delivery service, tracking information will be provided once your order has been dispatched.