Your order will be packaged carefully and shipped within 1-2 business days after receipt of payment, unless your order is out of stock, in which case we will notify you.

SHIPPING COSTS:
Standard UK Mainland and Northern Ireland Deliveries - £4.50,
EU - £14,
USA/ Canada - £16,
Everywhere else - £22.
***We offer FREE DELIVERY on ALL UK Mainland and Northern Ireland orders over £400***

EXPRESS SHIPPING*:
UK Mainland and NI - £10 (Royal Mail Special Delivery - Guaranteed by 1pm Next Day)
* Please note that the cut-off time for next day deliveries is 11am. All orders placed on Saturday will be dispatched on Monday and won't arrive until Tuesday.

STANDARD DOMESTIC SHIPPING - UK Mainland + NI:
Your package will be shipped via Royal Mail 1st Class Post and will take between 1-4 days to arrive. All our domestic and international shipping will require a signature upon delivery. We will email you a link to tracking info once your order has been dispatched.

STANDARD EUROPE SHIPPING – EUROPEAN UNION:
Your package will be shipped with Royal Mail International Tracked & Signed service and will take 3-5 days to arrive. All our EU shipments ARE INSURED, fully trackable and will require a signature upon delivery. We will email you a link to tracking info once your order has been dispatched. EU deliveries - £14

STANDARD USA/ CANADA SHIPPING:
Hello all USA customers, we are now offering fully insured tracked and signed shipping service to United States via Royal Mail International Tracked and Signed Postal Service. Delivery usually takes 5-7 days and costs £16.

STANDARD INTERNATIONAL SHIPPING – REST OF THE WORLD
We ship everywhere using Royal Mail International Tracked and Signed Postal Service. Delivery usually takes 7-14 days and costs £22.

EXPRESS SHIPPING DHL 48 HRS:
We also offer a global express shipping via DHL 48hrs service. Delivery will take 2 working days from the time of dispatch, is fully insured and trackable. Cost £28. Should it be less, we will refund the difference.

We take great care in our packaging. Damage during shipment would be an extraordinary circumstance. If your parcel arrives damaged or opened, contact us immediately at info[at]silkandgrey.com.

TAXES AND IMPORT DUTIES OVERSEAS BUYERS
IMPORTANT: Please note that all shipments outside the EU may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country. As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Thank you for your understanding.

For your convenience to calculate your country duties and taxes please refer to:
http://www.dutycalculator.com/

PRIVACY POLICY

We will only use your shipping and billing address, and contact information to communicate with you about your order, fulfill your order and maybe occasionally send you an email about new exciting products arriving to our Etsy Store. We will never share your information with third-parties.