SHIPPING. We ship globally. Our couriers are DHL Express (for orders above 200$ USD) and Lithuanian National Post (for orders below 200 $ USD).
Important: Please include your phone number ( via the Note to seller) in case the courier needs to contact you before the delivery.

TRACKING. Tracking is available for all orders above 35 $ USD. If your order is smaller, we advise buying tracking additionally via special listing in our shop.

If you want to track your package, please refer to the courier name and tracking number included in your shipping notification:
- DHL Express: http://www.dhl.com/en/express/tracking.shtml
- National post: http://globaltracktrace.ptc.post/gtt.web/ or use national courier in the country of destination, for instance, USPS, Canada Post, Australia Post etc.

Important: tracking service is NOT insurance. If you want your parcel to be insured, please contact us.

DELIVERY TIMES.
Orders above 200 $ USD (shipped with DHL express):
USA: 3-5 business days
Other destinations: 3-8 business days
Orders below 200 $ USD (shipped with Lithuania National Post):
USA, CANADA: 2-4 weeks
European Union 1-2 weeks
Australia 3-5 weeks
Rest of the world: 3-5 weeks.
We dispatch all orders within 1-3 business days.
Parcels are delivered within business days.

CUSTOMS, OTHER TAXES & DUTIES. Maple propeller is based and ships from Lithuania, European Union. Any customs duties and/or local taxes are the buyer’s responsibility. No additional taxes apply for customers from the countries of European Union. As of March 26, 2016, non-taxable value is 800 USD for USA, 1000 AUD for Australia.

DAMAGES: We use sturdy padded envelopes for packaging and shipping your items. We cannot be held responsible for damages incurred during shipping. Always inspect for damage at the time of receipt and report it to your local shipping provider as soon as possible.
Please inform us if you wish to arrange insured shipping for an additional cost.

NON-DELIVERIES, LATE DELIVERIES, LOST & UNCLAIMED ITEMS. If your order does not arrive within the time noted above, please contact us and we will assist in the search for the item. We can apply for the search with the shipping provider when the given delivery time passed. It might take from 2 weeks to 3 months for the item to be located or declared as lost.

IMPORTANT!
- Search of an item is only possible if your order has a tracking number.
If a parcel is delivered after the date, we cannot be held responsible and cannot provide compensation.
- If the addressee was not available during the scheduled delivery, usually parcels are kept in the local post office for approx. 30 days and usually local post provider give the opportunity to re-schedule online repreated delivery. If the parcel is not collected within that period of time, the parcel will be returned to the sender. We do not resend or refund the unclaimed items unless you contact us and cover the repeat shipping.


Please contact us if you have any questions!