We use Royal Mail for all deliveries within the UK, as they are the most reliable provider. They usually deliver within 3 business working days to most places in the UK.

For International deliveries, we use Royal Mail, and their service usually takes 7 - 14 business working days, we can only send packages of a total length of 600mm / 2ft abroad.

If you have not received your items 14 days after your delivery notification, please email us and let us know, and we will do our best to chase the deliveries up with Royal Mail. Packages have been known to take up to 21 days, so please be patient. Please note in the event of your parcel going missing or being damaged in transit you will need to open a dispute directly with Royal Mail.

Terms and Conditions of Business

The placing of an order constitutes acceptance of these terms and conditions of business. These terms and conditions are not open to alteration and shall be seen as incorporated in all orders for the supply of products, services and materials by Cutting Edge.

I. DEFINITIONS

Custom/ customised products/ orders is defined as:

Any bespoke piece or stock website good that is altered or amended by our design team or associated designers in anyway to meet a specification outside of the stock product’s original parameters. This does not include colour selection from our pre-set chart on standard products, nor the input of text ie a name for products that require such information as standard.

Standard/ stock products/ order is defined as:

Any product available to purchase through our website that do not require artwork, alterations or design by our team or associated designers.

II. QUOTATION

Unless otherwise stated a quotation is open for acceptance for a period not exceeding 30 days from the date of supply.

III. PRICE

Cutting Edge reserves the right to alter prices without notice and all prices quoted are strictly estimations and may be subject to subsequent alterations if circumstances deem it to be reasonable. This decision rests with Cutting Edge. Quantity discounts will be considered on request, but are not guaranteed.

IV. MINIMUM ORDER

Due to high cost of processing and transportation a minimum order charge of £100 will apply on all custom products, unless otherwise stated.

V. VAT

All prices quoted are subject to VAT at the subsisting rate. All products displayed on the website include VAT as standard.

VI. CONFIRMATION OF ORDER

An order or an acceptance of a quotation must be accompanied by sufficient information to enable Cutting Edge to proceed with the order. Any modifications must be agreed in writing and reference must be made to any special quotation, which has been given. All telephone and verbal orders must be confirmed in writing immediately. All communications relating to orders should specify the number and date of the original order together with a description of the goods. Cutting Edge will accept no responsibility for losses arising from non-observance of these requirements.

VII. RESERVE OF TITLE

Cutting Edge retains the title to the goods until all amounts due from the client are paid. In the event of a client being unable to pay his debts, the company may enter the client’s premises and recover the goods, which are its property by virtue of this clause.

VIII. TURN AROUND

Cutting Edge aims to complete all projects in 7 working days (Monday to Friday inclusive), unless otherwise stated by a member of our team. The 7 working day period for custom orders begins only when the client has approved final artwork and until such time the order and its turnaround time will be unspecified. Delivery time is in addition to the average production turnaround and this must be considered before placing an order.

IX. DELIVERY

Cutting Edge will use its best endeavours to ensure that orders are completed within the time stated above, but will not accept any liability for damages in the event of failing to do so. Should delay be experienced in the completion of an order the buyer does not have the right to cancel the order either entirely or in part if any works have begun.

X. APPLICATION SURFACE: STRUCTURAL

While Cutting Edge will advise on the most suitable products for each application surface, it remains the customer’s sole responsibility to check the application surface and ensure its structural suitability before placing an order. Any damage caused to an application surface (e.g. glass partitions, windows, walls (all construction types) etc.) remain the sole responsibility of the customer even if damage is caused after interaction with any product or service supplied by Cutting Edge.

XI. APPLICATION SURFACE: SITE PREPARATION

Surfaces that require preparation include textured walls, fragile structures or surfaces that have broken down over time including but not limited to poor paint works and finishes. All painted surfaces must be left undisturbed to fully cure for a minimum of 4-6 weeks unless otherwise stated, as different material will vary.

XII. APPLICATION SURFACE: UNUSABLE SURFACES

An unusable surface is defined as those which are heavily textured, fragile or show signs of excessive expansion and/or shrinkage, or those which alter due to extreme temperature changes from the physical environment including air-conditioning and heating systems. This list is not exhaustive. If you wish to place a graphic near a heat or cooling source you must inform Cutting Edge at the first point of contact before quotation.

XIII. REMOVABLE MATERIAL

Whilst we use industry recognised removable material, Cutting Edge do not accept liability for damage caused to the application surface. For more information contact our sales team at hello@cuttingedgeinstallations.co.uk

XIV. FLOOR GRAPHICS

Whilst we use industry recognised floor graphic materials that are specifically designed for purpose, Cutting Edge accepts no liability for trips, slips and falls that occur as a result of their use. It is the consumer’s sole responsibility to account for all graphics, specifically floor stickers, in health and safety risk assessments. Customers are also responsible for monitoring the health of the graphics after they have been applied taking all steps to ensure safety remains paramount.

XV. INSTALLATION: OUR TEAM

The price of installation is calculated based on an approximate duration of a job and can increase onsite if a customer makes any alterations to the agreed visuals. Any alterations that increase the installation length will be charged at £40.00 an hour ex VAT per installer.

Installation generally will not be confirmed until artwork has been agreed. However, installation can be ‘pencilled in’ on agreement that artwork will be submitted 7 full working days before the proposed date. Cutting Edge reserves the right to cancel if the artwork is not submitted by the requested date, irrespective of monies paid.

The customer remains solely responsible for the preparation of the application surface and its easy accessibility before the installation crews arrive on site. If the standards are not met the installation team have the right to leave site immediately and the customer will be charged in full for that installation. Any subsequent bookings will be chargeable in addition to any fees already paid to date. The decision on whether a surface is suitable for installation rest solely with our lead installers. However, if the customer insists on installation they can sign ‘the waiver’ that states they loose all rights to claim against any and all damage, peeling and bubbling or visible defects to the graphic caused by the surface. This list is not exhaustive; please ask for the waiver for more information.

XVI. INSTALLATION: SELF INSTALLATION / THIRD PARTY

Cutting Edge accepts no liability for damage caused by installation by self-installation or by any third party not authorised by Cutting Edge including but not limited to painters and decorators, other graphic installers and self-application. Self-application is defined as installation by anyone associated with the end user and/or purchase agent who is not a professional authorised by Cutting Edge. Third party installation should not be booked before the products supplied by Cutting Edge are delivered and checked thoroughly by the purchaser. Cutting Edge is not labile to pay any fees associated with a third party installer if the graphics are delivered later than estimated or in some way faulty.

XVII. ARTWORK

Vector artwork must be submitted in an original file, which must be saved as an .ai, .eps or .pdf file. All files need to be submitted ready to print unless an artwork service is included in the order or other wise stated. Any amendments needed beyond that which is normally expected will be chargeable at £50 per hour per artworker.

All images for wall murals must be submitted as high-resolution jpeg or tiff files (at least 150dpi at 100% or 300dpi at 50%). Whilst Cutting Edge will endeavour to advise on the most suitable images for purpose, however all images will lose a degree of quality when scaled up to the size of a wall. Cutting Edge will print a sample for all custom wall murals as standard to check the quality. In instances where quality falls below the expected standard at a viewing distance of a meter, Cutting Edge will send the customer the printed sample to decide if they wish to proceed with the selected image.

If deadlines of artwork submission are communicated, the purchaser and all agents associated with them must adhere to the timeline. If this timeline is negatively altered due to missing submissions, Cutting Edge holds the right to change the delivery date or delay or cancel installation, irrespective of the graphics purpose including if they are needed for specific date or event.

XVIII. COPYRIGHT

By placing the order the client declares they hold the right and correct licences to reproduce all text, images, artwork and digital files supplied. The client assumes absolute liability for any resulting violation of copyright in any action brought by a third party.

XIX. RETURNS

Cutting Edge offers a 30-day returns policy that commences on the date an order is placed for products in their original condition and packaging. Refunds are not accepted on custom products, but are available on all stock items.

Cutting Edge doesn’t take responsibility for damage to either the product itself or the application surface during installation or removal. Nor is liability acknowledged for damaged occurred in storage after the product has been delivered. Click here to see our full returns and refund policy.

XX. ‘COOLING OFF PERIOD’ AND CANCELLATION RIGHTS

You have the right to cancel your order without reason at any time within the ‘cooling off period’ of seven working days from the date the order is placed, however this does not include customised products if works have already begun. Customised products are defined above. Works is defined as any actions taken by the Cutting Edge team or associated designers to begin tasks that are directly linked to the process of producing an order. Gift vouchers are also non-refundable. Click here to see our full returns and refund policy.

XXI. INSURANCE

Cutting Edge advises the client to insure the materials for their full value against all risks, loss or damage at all times including but not limited to fire, water and smoke damage or other accidental damage or acts of God.

XXII. GOVERNING LAW

These terms and conditions are governed in accordance with English and Welsh law. Consequently the courts of England and Wales have exclusive jurisdiction of any claim that arise in connection with this incorporated agreement, including but not limited to non-contractual disputes or claims.