Gift messages CAN be included on the following products: Camp Mugs, Ceramic Mugs, and Blankets. Gift messages CANNOT be included on our lumbar and square pillows or art prints and canvases due to limitations within the shipping interface.

Our other personalized products are made-to-order and printed on demand. Because we partner with various printing companies across the USA, we cannot "rush" these orders in the production phase. However, we do our best to create your artwork quickly and also offer upgraded shipping options at checkout.

If you ordered a product that comes with a proof, or you request a proof at time of checkout, you are allowed three total proofs per order at no charge. After that, proofing charges are $15 per proof payable before production begins. Proof is sent via Etsy convo messages, usually within 1-2 business days after purchase, so please watch for it. Because a lot of our orders are time-sensitive for gifts and weddings, we must keep them moving to avoid delay. If you fail to respond to proof being sent, within 24 hours, production will begin and at that time all sales are final. **IF YOU DECIDE TO CANCEL YOUR ORDER BEFORE PRODUCTION BEGINS, BUT AFTER ARTWORK / PROOFING HAS BEEN DONE, A 25% OF ORDER TOTAL WILL BE CHARGED FOR GRAPHIC DESIGN TIME.

If your order arrived damaged from shipment, please message us with a photo of damaged item and your name and order number within 2 business days of receipt to insure a complementary reprint of your order. If you have a problem with your order in any way, please message us directly prior to leaving a negative review to give us time to rectify any issue with your order. Customer service and quality products are our number one priority, so please contact us before leaving a review, if you are unsatisfied with your purchase, so we can come to a mutual resolution. Thank you!