ADDRESS
All items are shipped to your etsy address unless ordered via the PayPal. You can add several addresses on PayPal, e.g. if your purchase is a gift.


COMBINED SHIPPING
If you plan to purchase several linen items, we can combine your shipping costs. Please let us know which items you would like to purchase and we will set up a special listing for you with combined shipping costs.


SHIPPING
Ready items: 2-3 business days
Made-to-order items: please allow 3-5 days making time for your tunic, dress or home textile item and then 1-2 business days for the shipping procedure


SHIPPING TYPE
All items are shipped from Riga, Latvia with Latvijas Pasts (Latvian post) or EMS Express.
Shipping to Germany: LUCID identification number
DE1914616103782

Latvian Post

European Union: 1-2 weeks
US: 2 weeks
Canada: 2-3 weeks
Australia: up to 3 weeks
Other destinations: up to 4 weeks


EMS Express

European Union: up to 7 days
USA: 6-8 days
Australia: 7-13 days
Canada: 6-9 days
Other destinations: up to 15 days

TRACKING NUMBER
All feellinen packages have a tracking number.


TAXES
The recipient of an international shipment is responsible for payment of any taxes, duties and fees that may be levied by the destination country and due at the time of delivery. Customs policies vary widely from country to country. For more information, please contact your local customs office.


DELAYS
Sometimes customs can delay packages up to 6 weeks. It doesn’t happen often but we just wanted you to know. Thank you for your understanding.

We try to do our best when describe and photograph the items. Please read the descriptions of items and check the chart with sizes carefully and if you have any questions, feel free to contact us.

We aim to display and describe the colors of our products as accurately as possible, however resolution and screen settings can affect how an item is displayed on your screen. For this reason, the accuracy of colors cannot be guaranteed.

PRIVACY POLICY
(complies with the European General Data Protection Regulation (GDPR)

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices here: https://www.etsy.com/legal/privacy


1. Information I collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a linen tunic or dress, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.


5. Your rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

6. How to contact me
For purposes of EU data protection law, I, Irina Ivanovska, am the data controller of your personal information. If you have any questions or concerns, you may contact me at directly through the etsy mailing system.