6.Delivery

(Allow up to 15-40 days for posted items as we are based in Surrey UK)

6.1Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.

6.2We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.

6.3If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in installments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the installments in accordance with these conditions, or any claim by you in respect of any one or more installments will not entitle you to treat the contract as a whole as repudiated.

6.4If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.

6.5Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.

GeckoRouge holds complete copyright for all patterns sent either by email or post. They are not to be shared or sold. When you purchase a design from GeckoRouge you are hereby agreeing to our terms and conditions, if these terms and conditions are to be broken Geckorouge has every right to sue for copyright fraud. Also as we license artists work the artist also has right to sue as it is also a breech of copy right as you are using their design.

If you have any questions on this matter feel free to contact us.

All of our cross stitch kits are custom made to order by hand to fulfill our customers requirements (ie thread lengths needed for certain counts). Each kit usually takes around 4-10 working days depending on our volume of orders and the size of the kit/order. However please refer to the shipping times when purchasing as this can be up to 4 weeks to manufacture due to high demand.

Thread usage:

We give 40% extra thread than the allowance recommended with our designs. We will provide more threads should you run out, but we will not provide extra at our cost if the stitching is done with the 'parking method' as it uses unnecessary large amounts of threads which is not calculated.
We will not give more thread if the floss has been used in excess ie carried over more than 5-10 stitches continuously throughout the design. The back should be almost identical to the front but we have allowed for a little carry over.
We will not provide more thread if the aida count has been changed by you. We will provide thread for the amount listed only, so 25 count 1x1 must be stitched using one strand over one stitch if you were to use two strands we will not provide more. Our 14 count and 18 count are to be stitched using two strands over one stitch.

We are happy to sell extra floss should it be needed, if in doubt feel free to contact us.

Our working days are : Monday - Friday 9am - 5pm (UK time)
We ship packages Mondays, Wednesdays and Fridays.


FAQs:

DO YOU SELL PDFs OR PRINTED PATTERNS?
The answer is sorry we no longer offer this option, we sell full kits only unless otherwise stated in the listing so please keep this in mind before contacting us.
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CAN YOU MAKE A CUSTOM CHART/KIT FROM MY OWN IMAGE?
I'm sorry but due to high demand we no longer offer this as a service.
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CAN YOU MAKE THIS KIT/DESIGN BIGGER OR SMALLER?
I'm sorry but due to high demand we no longer offer this as a service due to the time involved to re-chart a design.
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CAN YOU DO EXPRESS SHIPPING?
Yes we can using FedEx but an extra cost is involved based on where it is going and the size of the kit.
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DO YOU OFFER PRINTED CANVAS?
Sadly at this time no we don't but we are looking into this option in the near future.
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DO YOU OFFER LAYAWAY?
Yes we do, please contact us for more details.
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CAN I LICENSE MY ART WITH YOUR COMPANY?
We are always looking for new unique designs so please don't hesitate to contact us with a portfolio or a link to your website for us to view.
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