In the event that you ordered the wrong ring size, necklace length or bracelet size please contact us through etsy convos with your order number and name. Please contact us with in 7 business days of receipt of delivery so we can get out your correct size in a timely manner. Please note that you will be responsible for the shipping cost associated with returning the merchandise to us and also for the new merchandise we are shipping out.
After receiving the returned merchandise we will message you back with a link to purchase the shipping fee ($5.95). We will then ship out your new item(s).

Have more questions? Message us here on Etsy OR call our studio
at 774-202-6895

We ship every 24 hours Monday through Friday excluding holidays. Item processing times varies from piece to piece. Please see the item description for exact processing time of each style.

*If you are ordering an item that is custom made for you based on your selections (you can choose the sea glass color and the length) then expect 2-3 business days for creation prior to shipping. In many cases we make it with in 24 hours.

* If you are ordering an item that says "This is the EXACT piece you will receive". Then the item is already made and it will ship with in 24 hours (Monday - Friday, excluding holidays).

In a hurry to receive your package? No worries we have you covered! We offer overnight (priority express mail) as a shipping option. When you select this option please note that you will receive your package with in 1-2 business days after shipping. (Monday - Friday excluding holidays).

*IF YOU ORDER A PRODUCT THAT IS MADE TO ORDER then please note in the description of the item it says to allow 2-3 days for the creation of the item BEFORE shipping. If you select overnight shipping on a "made to order" item it will expedite the shipping ONLY. We always try our best to get overnight order made as quickly as possible.

We ship world wide! Your shipping will be calculated at time of check out.

HOLIDAY ORDERING: Please order by Dec. 7th 2023 for delivery by Dec. 25th. We suggest Express Mail & can not guarantee delivery.

PLEASE NOTE that customs can delay packages to be delivered in the time that we calculate. Lita Sea Glass Jewelry is NOT responsible for delays in shipping due to customs. Lita Sea Glass Jewelry is NOT responsible for any fees, duties or taxes that may occur with shipping. Import tax or customs tax may apply. This is a separate tax charge that is not associated with our company. All duties and taxes are the responsibility of the purchaser.

Buying a gift? Rest assured that your Lita Sea Glass Jewelry purchase will arrive in style! Each piece of jewelry you purchase will arrive in a custom gift box, tied with a bow and will include a story card that tells about the jewelry. It's complete with cleaning care instructions and our "Made in Massachusetts" card will let your friends and family know that they are receiving a custom made product.

Gift wrapping and a customized note can be selected at check out.

Feel free to contact us at any time. We are always available and happy to help!

. Send us a convo or message through Etsy
. Call our studio at: 774-202-6895 (Monday - Friday 9am - 4:30pm)

HOLIDAY SHIPPING GUIDE – Follow this guide to receive your order by 12/25/23
Free shipping ( first class) – Order by 12/15
Priority Mail – Order by 12/19
Express Mail – Order by 12/21 @ 1pm est
*Please note these are suggested dates ONLY – we do our best to get all orders out Monday – Friday with in 24 hours. Once the package leaves our studio the delivery date is out of our hands.*

Please allow 1-2 business days for your order to be processed prior to shipping ( as stated above we do our best to reduce this to 24 hours during the holiday season). You will receive an ema

Extended gift exchange through 1/30/24. No receipt needed. Please have gift recipient reach out to us and provide the name of the person who purchased the item. We will assist them from there. Easy gift exchange.