Our production times are generally 2-3 weeks for our Made on Order items. The shipping times within the US have been 2-5 days on average.

If you need your item by a specific date and you have not already contacted us, please do so and we can let you know the expected delivery range for your order.

If you need a refund due to the timeline, please let us know as soon as possible. We cannot process a refund if we have already shipped your order.

Very small or lightweight items will ship through USPS First Class Mail. Standard size items may ship through USPS Priority Mail, USPS Parcel Select, or FedEx Ground.

These standard shipping methods above are included in the listing total. If you have a preferred shipper or would like an upgrade to USPS Priority Express (1-2 day shipping in the US), please contact us prior to placing an order with your city or zip code and we will get your updated shipping quote.

We are happy to begin accepting custom projects again on a limited basis.

We are also able to make small alterations to our regular items such as color changes, hardware changes, or different divider layouts. If you need a small alteration made, please send a message before placing your order.

Yes we do! We have several font options to choose from on many of our listings. You will be able to use the Notes area during checkout to let us know what you'd like engraved.

Placement:
The default placement will be centered on the exterior lid of the item, unless otherwise noted in the listing or requested.

Logos:
We can also engrave logos on many of our items. Please contact us prior to ordering with a black and white image of your logo and the item that you're interested in. From there, we'll be able to help determine the best placement for your design and set up a custom listing.

For our made-to-order boxes, the wood grain and knots can and will vary between each box. Each batch of wood has its own unique properties. We try to best represent the overall look of each of our boxes with our listing photos.

If you'd like more or fewer knots/imperfections in the wood on your box, just let us know in the area to add personalization details. We will try to choose the boards that work for your preferences when building your box.

We include the dimensions in the listing details for our items. Depending on the platform you are using, you can find this information in a couple of ways:

Web Browser: The Item Description should be on the right-hand side of the page. Sometimes if the description is longer, you may need to click on "Learn More About This Item" to expand the details.

Etsy App: Scroll down past the listing photos to the Item Details section just below. You'll need to tap "Read item description" for all of the details.

If you don't see the measurements or have questions about a different size, please send us a message and we'll be happy to help!