No, we do not make the ornaments. The personalization itself is our special handmade contribution to the ornaments. We do not make the physical items, they are made in China.

I’m very sorry, but I cannot change the color or design of any ornament. If you are looking for an extra special ornament here are a few Esty shops that may be able to help you...

Ornaments from your photos and portraits: www.etsy.com/shop/BertsClayCreations
www.etsy.com/listing/584354906

House ornaments:
www.etsy.com/shop/MadeFromScratchMom

Couples and Families:
www.etsy.com/shop/KadoodlesCreation
www.etsy.com/shop/GluePaperScissorShop

Check both the 'This order includes a gift' and the 'Add gift message for free' boxes.

Be sure to let us know what you would like written on your enclosure card when the gift message box pops up.

Sure! There are two ways to accomplish this:

1. Use the ‘Add a Pet’ listing, found here:

www.etsy.com/listing/248985537

These are tiny little stick-on animals that are adhered to the ornament to represent your furry friend.

2. Choose a family ornament with enough extra members to accommodate your pets. A paw print can be personalized along with the name to denote their four-legged status. Be sure to indicate in your personalization notes which names correspond to the paw prints. See an example here:
www.etsy.com/listing/470023687

Great question!

According to Grammar Girl, in most cases you just add an “S,” no apostrophe necessary.

Example:
Mochrie becomes Mochries
Kennedy becomes Kennedys

For names that end in "s," “x,” "z," “ch,” and “sh,” you must add an “ES.” Example:

Jones = Joneses
Fox = Foxes
Alvarez = Alvarezes
Church = Churches
Ash = Ashes

You can always avoid that whole mess by keeping the family name singular!

Example: The Kennedy Family

See the Grammar Girl article here: www.quickanddirtytips.com/education/grammar/how-to-make-family-names-plural

Yes!

Shipping prices are automatically calculated based on weight. After you add all items to your cart you will see an updated combined shipping rate.

If you are ordering many items (8 or more) please contact me if your shipping cost seems high. After your order has been completed, we may be able to refund some of the shipping overcharge.

The following list shows average transit times (in days) to each US state from Ornaments in the Green using USPS First Class Mail. Please be aware that transit times represent the average number of days your order will take to arrive once it has shipped and does not include order processing time.

AK 5, AL 3, AR 4, AZ 3, CA 3, CO 3, CT 3, DC 5, DE 3, FL 4, GA 4, HI 4, IA 4, ID 3, IL 4, IN 4, KS 5, KY 4, LA 4, MA 2, MD 4, ME 3, MI 4, MN 4, MO 4, MS 4, MT 4, NC 4, ND 4, NE 5, NH 2, NJ 3, NM 3, NV 3, NY 3, OH 4, OK 4, OR 4, PA 3, RI 2, SC 4, SD 4, TN 4, TX 4, UT 3, VA 4, VT 3, WA 3, WI 4, WV 4, WY 3

No, we cannot guarantee that your ornament will arrive in time for Christmas. Ornaments in the Green makes every effort to get your order out the door in a timely manner, but once it has left our hands it is up to the USPS to deliver it safely and on time.

During the busy season (November and December) you can check the shop announcement for an up-to-date estimate of processing time (the time it takes to personalize your ornament), then use the following as a reference to calculate the likelihood of your ornament arriving before the big day:

First Class Mail: Delivery in 3-6 business days
Priority Mail: Delivery in 1-3 business days

So sorry, but we do not.

Have no fear! Contact me right away via Etsy and your new ornament will be in the mail at no additional charge by the next business day. If you would prefer a refund instead, please let me know. Refund option must include a photo of the broken/misspelled item for verification. Please notify us immediately if items have been damaged in transit (within 48 hours of receipt).

I know it sounds crazy, but more often than not in this situation the package will end up showing up within a few days. Either it was delivered to a neighbor, or just still with your mail carrier. So please be patient for a few days.

Calling your local post office (not the 800 number, but your town’s post office) seems to help in these situations.

Unfortunately, we cannot refund or replace any orders that have been marked as ‘delivered.’ If you are concerned about the safe arrival of your package please consider adding Signature Confirmation service to your order:

www.etsy.com/listing/251854661

This guarantees that your items will be placed in someone's loving arms, and not just thrown into a snowbank.