SHIPPING

Address – Please ensure that you state clearly the address where the item is to be sent if it is different from the address registered with Etsy or Paypal.

Timeframes – Unless specified my items are not ready to ship, so I make all orders from scratch once payment is received. As mentioned above I aim to ship orders as soon as possible within the dispatch period, but some months are busier than others and I also have my own little monsters to look after, so bear with me! If I am due to go away or am not able to post within the usual dispatch period I will either set my shop to holiday mode, or post a note explaining there may be delays.

Postage - Within the UK all orders are shipped via Royal Mail with a proof of postage. Shipping upgrades for special delivery are available.

International orders are sent via regular Airmail and, depending on the country you live in, can take in excess of 20 business days to arrive. I do not usually send parcels via priority or tracked mail, but there is an option at checkout for this, or to upgrade to DHL courier service. This option is recommended for international customers to allow items to be tracked and fully insured.

Customs fees, taxes and charges – Please remember that if you are ordering internationally you are the importer and you are responsible for paying any customs fees, taxes or charges that you country’s import laws impose. Please contact your customs office and check that you are aware of these prior to placing an order as I cannot advise on these matters.

Presentation – These clothes are made in a pet-free, smoke-free home and sent in a biodegradable mailing sack. Please state if your order is a gift and I will include a note.

I am always open to feedback! Also I love creating so if there is anything you would like me to make just convo me and I'll see what I can do.