SHIPPING TIMES

I usually ship within 1 - 3 business days (Monday - Friday) of receiving your order and receipt of payment.

Orders in the UK will be sent via Collect + parcel shop, Hermes or Royal Mail and should take approximately 2-5 days.
To keep postage affordable, international deliveries are sent by Landmark global courier or MyHermes international. Deliveries to Europe should arrive in approximately 14-30 working days and deliveries to the rest of the world should take around 10 to 30 working days.

*** Due to COVID-19, there may be significant delays to all deliveries.

Customers are responsible for any customs, excise duties or import VAT that may be associated with purchasing and shipping to their country.

If you experience any problems with a delivery, please contact me.

Items cannot be posted as tracked to PO box addresses. If possible please provide an address where there will be someone available to receive the order.

An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a) you provided the wrong address for delivery;

(b) there is a mistake in the address for delivery that was provided;

(c) the address for delivery is not reasonably accessible;

(d) the address for delivery cannot safely be accessed;

(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
(g) if there are customs charges to pay and you do not pay the customs charges in time or refuse to pay the charge.

If your order is sent back to me because of these reasons you will be asked to pay for reshipping of the item.

Copyright ©2012-2022 Jessica Gibson and Fluid Calligraphy. All Rights Reserved. All content is owned by Fluid Calligraphy and shall not be copied, reproduced, downloaded or distributed without expressed permission of Fluid Calligraphy.

IMPORTANT _ PLEASE NOTE
Germany - Verpackungsgesetz (LUCID Packaging Register)
In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes the recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

My company Fluid Calligraphy is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2628043436843. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is Lizenzero.

As a consumer please ensure that all received packaging is disposed of in the right recycling containers, blue for all paper & cardboard and yellow for all plastics.