feather crow raven mask

PACKAGING

The products I make are delicate and I've spent a great deal of time perfecting how they are packaged and shipped. The packaging carefully protects the products you are purchasing while keeping the cost as low as possible. However, depending on the product you are purchasing, there is some additional cost in shipping because of the additional weight in the packaging. It's worth it to make sure these delicate pieces arrive to you in great shape.


SHIPPING

The majority of the orders for my products will be custom in some capacity so based on the order, I will let you know when the product will ship. I do my best to ship out all orders as quickly as possible but I also want to make sure that every hand-crafted pieces is done right.

All orders will be mailed out of upstate New York. The preferred method of shipping is USPS.

INSURANCE

We insure every package shipped.

BILLING AND SHIPPING ADDRESS

if they're different I'll assume you want your order shipped to the Etsy address.

You can store alternate mailing addresses in your PayPal account so it's easy to ship to gift recipients and less confusing for the seller.

GIFTS

If you are purchasing an item as a gift, please let me know. I can include a gift note or special packaging. I typically send the invoice within each order and I can send a packing slip and omit the price.

US SHIPPING
We ship via USPS

:::::: NON-US SHIPPING ::::::

USPS First Class International Package (unless otherwise noted). You can "upgrade" to Priority International by request.

I've shipped my work all over the world (and purchased from other Etsy shops far and wide) without mishap -- but please note international delivery times vary widely: I've had packages take less than a week and more than a month to get to the same country.

If your package has not arrived within 6 weeks of shipping, please let me know so I can file a Lost Package Report with the Postal Service and advise you of refund/replacement options. Please remember that per Etsy Policy, "Etsy does not hold sellers responsible for postal delays, failures, thefts, losses or customs problems. The buyer and seller are urged to file a postal claim in the event of a postal failure."

I'll enter the retail price and inventory each item as merchandise on the US Customs Form and include a receipt. The Recipient is responsible for any Customs Duty, Import VAT, tariffs, taxes or other fees imposed by Customs in the destination country.