Charges:
We dispatch all orders with Royal Mail first class delivery (3-5 days from dispatch but generally sooner).

Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you. We aim to despatch all orders within 24-48 hours of being received. We dispatch orders on weekdays only.

You can choose £6.95 for express Royal Mail Special Delivery (1-2 days from dispatch) - please contact via 'contact the shop owner' before purchasing so this can be added to your order. For Special Delivery orders must be placed before 12pm, Monday-Friday. Excludes Bank Holidays, Saturday and Sunday. This service requires a signature upon receipt of the shipment, so please choose a delivery address where someone will able to sign for the delivery.

Last Shipping Dates for Christmas 2018 - Please note these are not guaranteed timings and we'd strongly suggest ordering earlier to avoid any delays in the Christmas post:

UK:
1st Class - Thursday 20th December (not guaranteed for Christmas eve delivery)
Royal Mail Special Delivery - Saturday 22nd December (guaranteed for Christmas eve delivery)

International Standard Delivery (not tracked)

Africa, Middle East - Tuesday 4th December
Asia, Far East, Cyprus, Japan, Eastern Europe - Friday 7th December
Caribbean, Central and South America - Saturday 8th December
Australia, Greece, New Zealand - Monday 10th December
Canada, USA, Czech Republic, Italy, Poland - Friday 14th December
Finland, Sweden, USA - Saturday 15th December
Austria, Iceland, Denmark, Germany, Portugal, Netherlands, Norway, Spain, Slovakia, Switzerland - Monday 17th December
Belgium, France, Luxembourg, Ireland - Tuesday 18th December

If you would like tracked and signed for international delivery then please contact us before purchasing for a quote, unfortunately this service is no quicker than standard international delivery.

CJ Designs package all purchases so that they will be protected during transit. However if you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carrier's insurers. Please contact us via email with as much detail of the damage or loss as you can provide, as soon after delivery as possible, so that we can arrange replacement goods and start following up the carriers.

All purchases are dispatched with Royal Mail, unless otherwise stated. We cannot be held responsible for goods not collected from your local Royal Mail sorting office if you were out when they were delivered. If they are returned to us, you shall be refunded your order, minus delivery costs. We will resend your order at request and at cost price.

To avoid delays in delivering your parcel, we recommend having your item shipped to your daytime address (for example, your work address).

Please make sure that your shipping address is correct as we’re unable to redirect orders once they are on their way to you. We cannot be held responsible for incorrect addresses and names entered when ordering.
If you suspect a lost delivery please contact us quoting your name, order number and full address and we will look into it for you straight away.