Our hand-crafted products are made to order in our Brighton workshop, UK. Individual product lead times are specified on product listings or can be obtained by contacting us.

Bespoke orders will receive lead time details during order finalization.

For updates on your order progress, feel free to message us.

If you need an EXPRESS SERVICE, please send us a message with your order details, and we'll make every effort to accommodate your timeframe.

For inquiries or assistance, you can reach us by message or telephone +44 (0)1273 973650

We're always excited to bring your unique ideas to life through customized / bespoke requests.

Simply message us with a brief description of your request, attaching any details or specifications to help our design team respond promptly with custom order details, costings, and estimated lead times.

For direct assistance, you can call our designers at +44 (0)1273 973650. Alternatively, send us a message to start a discussion about your project. We can't wait to turn your vision into reality!

How do I determine the right handle size?

Hole Centres: This is the measurement from the centre of one screw hole to the centre of the other screw hole.

Overall Width: This is the measurement for the total width of the pull.

Projection: Projection refers to the amount that a pull/knob extends out from the cabinet or drawer surface.

Copper, being a natural antimicrobial material, possesses the unique ability to eliminate 99.9% of germs, viruses, and bacteria within just 1-2 hours of contact with its surfaces. This distinctive trait makes copper an exceptional and hygienic choice, particularly for your kitchen and bathroom, environments where germs, viruses, and bacteria commonly thrive. Please note that this attribute specifically applies to the natural copper finish.

Returns, Exchanges, and Cancellations:
We gladly accept returns, exchanges, and cancellations. Contact us within 30 days of delivery for returns. For cancellations, please request within 24 hours to prevent production.

Non-Returnable Items:
Custom orders are non-returnable as they are completely unique to you.

Damaged or Wrong Item:
Contact us immediately with photos for damaged or incorrect items. We guide you through the return process and offer replacement, repair, or full refund.

Conditions of Return:
Return non-faulty items unused within 30 days.

Shipping:
Mail returns to Proper Copper Design, 83a Montgomery Street, Unit 3, Hove, BN3 5BD, UK. Customers cover return shipping fees.

Protective Coatings (Lacquered) Finishes:

Lacquered items are low-maintenance, but occasional cleaning enhances the copper's shine.
- Clean with a damp, soft cloth using a small amount of soapy water.
- Gently dry completely with a soft, non-abrasive cloth.

Avoid:
- Household cleaners or disinfectants, as they can damage surfaces.
- Rough, abrasive cleaning equipment.

Natural Copper Finish

Copper naturally ages, developing rustic tones over time. Here are cleaning tips to remove tarnish from your copper items:

We suggest:
- Restore copper to its original shine by polishing with a copper / brass metal polish using a soft cloth.
- See our website for many more tips and advise for caring for your proper copper purchases

Avoid:
- Household cleaners or disinfectants, as they can damage surfaces.
- Rough, abrasive cleaning equipment