Ornaments: 2-3 business days (plus shipping time)

Because our products are created just for you soon after you complete your purchase, please allow 2-3 business days for your item to ship

*If you need it sooner, please contact me through Etsy convo/messages to see if we can accommodate your request.

United States: 3-5 business days

Orders within the USA are shipped via USPS and have an estimated delivery time of 3-5 business days depending on your location. This does not include the time it takes for us to process your order (2-3 business days), and does not include weekends or holidays. The shipping times listed are “close” but not guaranteed- as a number of factors can slow down an order once it leaves our hands (such as weather, the holiday season, etc). For this reason, we are not responsible for the time in which a package travels once it has been accepted by USPS.

*Actual delivery time will depend on the shipping method you choose.

Canada: 7-14 business days
Europe: 7-14 business days
Australia & New Zealand: 7-21 business days

INTERNATIONAL ORDERS (OUTSIDE USA):
Orders outside of the USA vary vastly, depending on your location. Occasionally packages can be substantially delayed if they are held in customs. Because we cannot control the speed at which processing occurs through your country’s customs officials, please understand that we are not responsible for shipping delays once the order leaves our hands. Though delays are not common, they do happen occasionally.

Need your order gift-wrapped? We’ve got you covered! All of our orders include free gift wrapping!

Each ornament is packaged in a crystal clear cello bag and tied with an organza ribbon. It is then wrapped in bubble wrap & shipped in a sturdy shipping box.

Need a GIFT MESSAGE?
Sure! Please just add your message to the "gift message section" at checkout.

Change the YEAR:
Absolutely! Just add the desired year to the "note" to seller section at checkout.

Change the COLORS:
Many ornaments have a variety of colors available. These colors are listed on the drop-down menu. If you do not see the color you'd like on the drop-down menu, please send me a message to see if that color is available.

Yes! Please just send me a message with the details of your idea and I'd be happy to try to make it work!

If for any reason your order was damaged in the mail, please contact us within 7 days of the order's arrival, along with a photo of the damaged item and the package. From there, we would be more than happy to replace or refund your order.

If your address was not entered correctly at the time of purchase, your package may be marked as “Undeliverable” and will usually be shipped back to us. Once we receive your return order, we will request an edited address to re-ship your order. In the event of a re-shipment due to an incorrect address, you are responsible for the additional shipping charges.

If your order has not arrived by the estimated delivery time, please feel free to let us know via private message. A number of factors can influence mail speeds (weather, holidays, etc), so we may ask that you wait an additional 7 days- just in case your order is caught up at a sort facility. If after 7 days your order has not arrived, we will do everything we can to work with you toward a solution (contact the postal service to locate your order, refund your order, or reship your order).

We don’t goof often, but if we do, we will always take care of the issue for you. If for any reason your order is incorrect, please don’t hesitate to let us know within 7 days so that we can fix your order ASAP.