HOW LONG BEFORE MY ITEM IS DISPATCHED?

Any ready-made item in my shop will be posted within 7 days.
Custom pieces take anything from 2 to 28 days depending on the complexity of the design and if assaying and Hallmarking is required (This is a 4 week process).
If you require something sooner please message me and I will do my best to help.

SHIPPING

UK - Royal Mail Tracked and signed or Special Delivery depending on value of order
INTERNATIONAL - Royal Mail International Tracked and/or Signed for serivce depending on country

Please also allow extra time for busy periods like Christmas.

You may be charged a tax on your item by your country's customs. This is payable by the buyer and is not the responsibility of the seller.

I post items to the address you have registered with Etsy/PayPal so please check this address is your current address.

WHAT HAPPENS IF MY ITEM DOESN'T ARRIVE?

In the first instance please allow enough time for your item to reach you. Occasionally items do get lost in the post but more often they are just held up somewhere and do eventually arrive.

ITEMS POSTED WITHIN THE UK: please allow 10 days from the date of posting for your item to arrive. If it hasn't arrived after this time please get in contact and I will either send out a replacement if possible or issue a refund.

ITEMS POSTED OVERSEAS: Please allow 8 weeks from the date of posting for your item to arrive. If it hasn't arrived after this time please get in contact and I will either send out a replacement if possible or issue a refund.

COLOURS

The true colours of the Stones and Enamel items can be difficult to catch on camera sometimes. Please be aware different monitors can display colours differently.

CARING FOR YOUR JEWELLERY

Metals will tarnish naturally over time becoming darker in colour. If your items are made from silver or gold alone, it can be cleaned and kept shinny using silver dips and polishing cloths. Other items set with stones or oxidised (this will be in the items description) can be cleaned with a soft cloth, and harsh abrasives should be avoided.

Contact with household chemicals, bleach, chlorine in swimming pools and perfume should be avoided, as they may discolour your jewellery. Pearls in particular are very susceptible to damage by contact with household chemicals.

Repeated immersion in water during washing up or showering will cause oxidized silver jewellery to fade and return to their shiny state. The best way to preserve the antiqued patina is to remove the jewellery beforehand.