UK post:
Once payment has been received, your purchase will be posted within 3-5 working days on ready made items or 4-6 weeks on made to order items. Please remember to allow for weekends and Bank holidays.

International post:

Once payment has been received, your purchase will be posted within 3-5 working days on ready made items or 4-6 weeks on made to order items. Please remember to allow for weekends and Bank holidays. We use parcel courier delivery services for UPGRADED RUSH ORDERS (5-7 working days) and standard airmail 2-4 weeks for deliveries to the USA but due to customs checks, it might take up to 6 weeks for you to receive your item. If you haven't received the item within 14 days from the day of posting, please get in touch so I could check on your parcel. The parcel is not considered as lost until 25 days from the day of estimated delivery day.

International orders may incur extra customs fees and/or delays in arrival. I cannot guarantee arrival dates due to these potential delays. Orders delayed in shipping are not eligible for returns or refunds. Customs fees are dependent upon on the policies enforced by your country's government and postal system.
Due to each country having different taxes you will be responsible for paying any customs charges, duty and taxes on any items you order and we do not accept returns if you refuse to pay these fees, so please check carefully before you order.

Rock Your Sole is NOT affiliated with Doc Martens, converse, or any other shoe retail company. All footwear is unbranded.
While our items are made and sealed with the utmost protection, we ask that you should consider your custom piece a special occasion item. Most of our items are meant for light occasional use, especially our shoes. Try to avoid strenuous activity or long periods of wear. The materials used to make your shoes, make them less able to withstand wear and tear than standard footwear. Because of this, you may begin to see signs of creasing or cracking where the shoes bend and flex. Again we encourage you to see this as adding character to the shoes! Avoid exposure to dirt, fire, excessive heat, and large amounts of water i.e. puddles. You can gently spot clean them with a soft damp cloth if necessary.

Shoes can be stiff and sometimes require breaking in. The process can also make the shoes tighter. If you are concerned about fit, we recommend ordering the next size up. Buyers assume full responsibility for selecting the correct *UK* shoe size for purchase.

CUSTOM ORDERS:
Have something slightly different in mind? Feel free to contact us as soon as possible so we can make your idea come to life. We love to try new ideas!