Each item is my shop is specially made to order for the purchaser and I cannot accept returns or exchanges. Please make sure you ask as many questions as needed prior to purchasing so that you feel comfortable with your decision.
I start working on orders as soon as they come in to ensure timely delivery and cannot accept cancellations.

Whether you want a different metal, a unique stone or a one-of-a-kind piece made just for you, I'm happy to help! I love working one-on-one with customers to create the perfect piece for any occasion. Customers are involved with every step of the design process, providing a truly unique and fun collaborative process.

Please message me directly or fill out my custom form to initiate the custom process: https://oliviaewing.com/custom-design/

Additional info is available on my website oliviaewing.com/custom

I know it's not always easy to guess her size exactly, so I am happy to help with your resizing needs after you pop the question. Fees do apply. Contact me directly for shipping and payment instructions. Buyer is responsible for all shipping costs.

Please note, styles with diamonds set directly into the band (pave set) are difficult and costly to resize. It is important to try to get as close to the correct size as possible before placing the initial order.

If you have any questions about sizing, message me before placing your order. Ring sizers are available upon request: https://oliviaewing.com/request-a-ring-sizer/

All of my jewelry is covered by a one year warranty (shipping fees excluded) for regular wear and tear- does not include sizing.
If at any time before or after this period your jewelry needs repair, alteration or resizing, please contact me to make arrangements.
Fees, where applicable, will be assessed on a case-by-case basis.

I offer free ground shipping on all domestic orders. Jewelry packages are always insured and packages over $400 in value require a signature confirmation. Expedited shipping available at checkout.

International packages are shipped via USPS First Class, Priority or Express Mail, as selected at checkout. Please contact me if you need additional services (UPS or Fedex available upon request). I do not offer free shipping on goods shipped outside of the United States. International shipping costs are determined at checkout. Insurance will be added on a case-by-case basis as allowed by your country. Please note, all International packages are subjected to taxes and duties upon delivery. I am not be responsible for the cost of clearing your items through customs nor do I accept returns for unpaid duties.

Gift messages are included upon request. All rings are packaged in a velvet ring box and tied with a satin bow.