Custom orders are our core business.

We can make any of our styles in any color combination with minor or significant changes to crown shapes, brim lengths, and hatbands. All you need to do is, please enter your customization preferences in the 'Note to the seller' section at checkout. Or send us a message after placing your order.

Custom hats are priced the same as our regular collections and typically take the standard processing time which is currently 2-3 weeks. Occasionally, we may extend the lead time a week or two to ensure you receive our best possible work.

Heads do not come in hat sizes.

Knowing your exact head measurement and your desired fit is all we need to make a perfectly fitting hat for you.

To determine your head measurement, you will need a sewing measuring tape. Wrap your tape gently around where you wish your hat to rest. Do not pull the tape too tightly unless you want your hat to be as tight.

A tight-fitting hat wears higher and stays on better on a windy day. It could feel a bit uncomfortable, though, during a long stroll on a hot sunny day. On the other hand, a looser-fitting hat is far more comfortable, but your hat will wear a bit lower.

Measuring the inner circumference of a hat is impossible.

Even if your hat has the perfect fit, your measuring tape will always get 1.5 to 2 centimeters a smaller size than your actual head size. To get the correct measurement, you will need a measuring ring, a special instrument we use to determine the inside diameter of a finished hat.

If your hat arrives and is smaller or larger than you expected it to be, we kindly advise you to confirm your head measurement and contact us.

If there is an error on our behalf, we will be happy to send you a replacement hat right away.

You can find a complete set of instructions printed inside your hatbox.

1. Store your hat in the nice hatbox we provide.

2. Always place your hat upside down when it is not on your head.

3. Do not leave your hat exposed to heat and humidity to avoid shrinkage and distortion of shape and color.

4. Never handle your hat by the pinch or the crown to prevent breakage, and keep your hat clean of oil and dirt.

5. Brush off lint or dirt regularly with a soft bristle brush. Then using a clean, damp cloth, rub gently counter-clockwise towards the back. Brush the underside of the brim clockwise.

6. If your hat ever gets wet, do not force dry it.

Light rain or a little snow will never damage your fur-felt Agnoulita hat.

Wool felt will weather the elements reasonably well. However, we recommend upgrading to fur felt for prolonged outdoor use.

NEVER wear your straw hat in the rain.

If you get caught without an umbrella, once you get indoors, always snap your brim up. Hang your hat so that the crown or the sides of your hat's brim are not touching anything. Let it dry naturally away from heat. Exposing your hat to heat will reactivate the felting process and may cause shrinkage and deformation.

Make sure the fit is correct, and your hat is suitable for your particular head shape.

Do you feel your hat pressing on any part of your head a bit more than it should? Is there, perhaps, any space between your hat's inner sweatband and your head above your ears?

Fixing a bent brim:

1. Rest your hat on a flat surface.

2. Place a slightly moisturized piece of cloth on your hat's brim.

3. Set your iron to high heat, and run it across.

4. Repeat until the brim is entirely flat.

5. Allow it to dry and stiffen well.

You may occasionally this process to freshen up your hat. Make sure you always use a piece of cloth between the felt and your steam iron plate.

If the problem persists, we will be happy to exchange your hat.