The time I need to prepare an order varies.
• Ready to Ship items ship within 1-2 business days.
• Made to order items from the shop catalogue ship within 1-3 business days.
• Currently not accepting completely custom orders.

Estimated shipping times:
• Poland: 3-5 business days
• Europe: 1-2 weeks
• North America: 2-4 weeks
• Everywhere else: 2-4 weeks

Caution!
Above shipping times are estimated and are not guaranteed. Overseas shipments may take up to 6 weeks to arrive in case of unusual circumstances (such as: customs control, postal service disruptions due to weather-related and other natural disasters or events).

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays caused by customs control.

Not claimed / undeliverable packages
In case package should return marked as "not claimed" or "undeliverable", buyer will be notified immediately and package will be set aside for 30 days. Within that time frame buyer has the option to either pay for renewed shipping of the item or request a refund of the item costs (excluding shipping costs).
If the buyer doesn't doesn't decide on either option within the 30-days time frame, the item will be added to shop's inventory. In this case a refund will be issued (excluding shipping costs and 20% RESTOCKING FEE)
Custom items do not qualify for refunds. If a custom order arrives back as "not claimed" or "undeliverable" buyer will only have the option to re-pay the shipping charges or refuse the item without refund.

Custom orders:
*CURRENTLY NOT ACCEPTING CUSTOM ORDERS*
• Feel free to send your custom inquiries directly to me.
• Processing time for custom orders varies, for individual schedule contact me directly.
• Custom orders have to be paid upfront in full. The designing process begins first after the payment has cleared.
• Anna Grunduls Design reserves the right to reject any custom orders that are outside my competence, unprofitable or otherwise unfavorable.
• Anna Grunduls Design reserves the right to reproduce custom made items.
• Anna Grunduls Design reserves the right to photograph all items created and may use them at discretion for advertising or as samples inside personalized listings.

All photos of completed works are the property of Anna Grunduls Design and cannot be used without my permission.