Terms & Conditions
Things you need to know…
Kat Zahran’s Website, products and related services are made available to you subject to the following Terms of Use.

By visiting www.katzahranjewellery.co.uk or the related Etsy shop you are accepting and consenting to the practices described we may modify our Terms of Use from time to time, and your continued use of www.katzahranjewellery.co.uk following such change will signify your agreement to be bound by the modified Terms of Use. These Terms of Use and the contract between us are governed by English law. None of the below affects your statutory legal rights and if you disagree with any, you are not permitted to use the Website.

1. Price
Prices shown on the site are in GBP and if VAT is applicable, it is included in the price shown. Please note that all shipments to destinations outside of the UK and the EU may be subject to import duties and taxes and you will be responsible for any local taxes and/or duty on your incoming purchase. All published prices are subject to change at any time without notice. This is largely due to fluctuations in the price of gold and silver which are outside our control.

2. Orders
All orders are subject to acceptance and availability. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability.

3. Commissions
Formal fee proposals will be prepared for commission work. They are a best estimate at the time of writing, and cannot take into account market fluctuations in the price of gold and silver. Any changes in budget would be agreed with you before work is progressed. Written confirmation of instruction for commission work will be required from the individual who will pay the invoice. Commissions require a 50% deposit.

4. Privacy
You will have to provide us with personal information if you place an order. Please refer to our Privacy Policy for more information.

5. Payment
Payment can be made online using Paypal, by cleared cheque from a bank with UK local branches, or in cash if collection is in person. Note that if paying via Paypal delivery will only take place to the address of the account holder. Delivery will not take place until we are satisfied that the payment has been processed. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Kat Zahran Jewellery, we will not be liable for any delay or non-delivery.

6. Returns and exchange policy
We accept returns for an exchange or credit note as long as they are returned unworn in the original packaging within 28 days of receipt. This does not apply to work undertaken on a commission basis. We recommend using Special Delivery as we do not accept responsibility for items lost in transit. Refunds will be made to the original payment method minus post and packaging. Please refer to the Q&A section below to learn more about our returns and exchange policy.

7. Delivery
We aim to fulfill orders as soon as possible. However, many items are made to order so please leave a reasonable amount of time, especially if you are ordering for a special occasion such as a birthday. The estimated delivery time can be advised by Kat based on your enquiry. We will give you an estimated delivery date for your order along with the tracking number of your package. No times or dates are guaranteed. Timescales for delivery of commissions are dependent on the complexity of the piece but will be advised individually. Every effort will be made to meet deadlines, although there may be factors outside our control which prevent this. Should this arise all reasonable efforts to reach a solution acceptable to both parties will be made.

8. Intellectual property rights
All copyright, trademarks and all other intellectual property rights in the Website and its contents are owned by Kat Zahran Jewellery. This includes the Website design, graphics, layout and all software related to the Website. All material and content contained within the Website is made available for your personal, non-commercial use only. None of the contents may be modified, copied, reproduced, transmitted, downloaded, published, displayed, distributed, or sold.

9. Important notices
Every care has been taken to describe our products accurately. We will take all reasonable care to ensure that all details, descriptions and prices on the Website are correct at the time when the products were entered onto the system. From time to time slight variations may occur with design and/or specification. Buying Kat Zahran Jewellery if you live in America or Canada – please note you will not be covered by our product liability policy and your decision to purchase is an acceptance of this.

10. Registrations
Company registration basis: sole trader

Questions and Answers
Q: What happens if I need to return an item?
A: We can offer an exchange or credit note (minus post) for any items purchased once returned unworn, with all the original packaging and receipt within 28 days or purchase. Please note this does not apply to work undertaken on commission.

Q: What happens if I order the wrong size and need to exchange it?
A: That’s fine, as long as the item is returned unworn with all the original packaging and receipt within 28 days of purchase. We can then arrange (in the majority of cases) for the size to be altered. We strongly recommend that you insure your parcel when returning goods as we will not be responsible for goods that are lost or damaged in transit. The cost of this service is payable at the Post Office counter at the time of posting.

Q: I’ve ordered a gift and it’s not the right thing. Can I get a refund?
A: We can offer you a credit note on non-commission based work. The item must be returned to us unworn with all the original packaging and receipt within 28 days of purchase.

Q: There is a fault with my jewellery / an item has broken – can it be repaired?
A: Repairs are undertaken on a case by case basis and depending on the complexity and the nature/cause of the fault, a charge may be made. Your statutory rights are not affected. Jewellery can be re-polished /cleaned at no cost, however, carriage costs are to be paid by the customer and we recommend insured postage as we are not liable for goods lost in transit.

Q: What are the delivery charges?
A: For UK next day delivery shipping with Royal Mail, the cost including packaging is £8.50. For international shipping with FedEx, the price of postage will be advised on a case by case basis.

Privacy & Cookies Policy
This policy sets out how we use and protect any personal information that you give us when you use this website. If you have any questions about this policy, please contact us.

1. What we collect and why
When you complete our enquiry form and/or make an order, we may ask for information such as your name, email address, delivery information and, if you place an order, your credit card details (via Paypal). We keep a record of this information – this is necessary for us to recognise you as a registered customer and to fulfill the orders you place with us. We keep a record of your purchases and correspondence with us which means that we can send you the most relevant product information and offers.

2. How we use your personal data
The information we collect via our website or via correspondence with you is used to operate and improve the service we offer you. We use your personal information only for:

– providing you with information about our products and services, with your permission o dealing with orders for the supply of our products

– responding to your queries about our products

3. Email/direct marketing
From time to time we may wish to send you information about new styles and designs and details of exhibitions where Kat is exhibiting. If you would prefer not to receive this correspondence we will not be offended, just let us know. You may request details of personal information we hold about you under the Data Protection Act 1998. A small fee will be payable. If the information we have about you is incorrect or incomplete, please email us at kat@katzahranjewellery and we will update the information immediately.

4. Sharing of information
We will not transfer, disclose, sell, distribute or lease your personal information to third parties without your permission unless we are required to do so by law.

5. Website security
Online ordering is undertaken via Paypal, through a secure connection to Etsy. Kat Zahran Jewellery accept no liability for any loss or liability where the Paypal system fails.

6. Linking to other sites
We may link to other websites and, once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. Please exercise caution and look at the privacy statement applicable to the website in question