Shipping
All of our jewellery is designed by Joulberry, handcrafted and made to your order.

General
Delivery will be made to your billing address or such other address specified by you at the time of ordering.

We will provide you with confirmation that your jewellery has been sent and a tracking code, so you can check the progress of your order.

For security reasons, all parcels must be signed for on receipt, so please state a delivery address, where you or someone else will be present at the time of delivery.

Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

Risk of loss and damage of the goods passes to you on the date on which the goods are posted.

Any shipping timescales are an estimate only and do not constitute binding obligations on us. Shipping time is subject to product availability and clearance of payment.

Please note that working days exclude Saturdays, Sundays and Bank Holidays.

Standard Orders
Jewellery is shipped using a courier service within 12 working days of your order (and in the case of our Fingerprints and Impressions Collections, within 12 working days of receiving all personalisation details and artwork / moulds).

Fast Track
Jewellery is shipped using an express courier service within 7 working days of your order and in the case of our Fingerprints and Impressions Collections, within 4 working days of receiving all personalisation details and artwork / moulds).

Express
Jewellery is shipped using an express courier service within 4 working days of your order and in the case of our Fingerprints and Impressions Collections, within 4 working days of receiving all personalisation details and artwork / moulds).

Kits
For jewellery from our fingerprints and Impressions collections, we will send our impressions kit with simple and easy to follow instructions within 24 working hours of receiving your order.

Website
The content of the Joulberry pages of this website is for your general information and use only. We strive to ensure timely and accurate product information and pricing. We reserve the right to correct, update, and modify any and all information at our discretion. Prices are subject to change without notice.
All designs by Therese Kober or Joulberry Limited are copyrighted. You may not (without our express written authorisation) use our name, logos or trade marks or any other written material on any website of yours or that of any other person in the U.K and any other country.
All of the designs displayed on www.etsy.com and www.joulberry.com are the company's intellectual property. You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us.

Disclaimers
Each item of jewellery that you order is bespoke commissioned artwork, custom crafted, and very personal in nature. Each piece is cast and finished by hand. Surface and size variations are to be expected and add to the natural beauty and individuality of these unique keepsakes. The correct spelling of words to be used for hand stamping are the responsibility of the customer. Any mistakes made by the customer and supplied to us, cannot be rectified once we have started working on your jewellery. It is the responsibility of the customer to check your order confirmation to ensure that all details are correct. We will not be held liable for any personal injury caused by any of our products.

Complains
We will use our reasonable endeavours to respond to any point of dissatisfaction provided you contact us within 21 days of purchase.

Governing Law
This Agreement shall be governed by and construed in accordance with the law of England and subject to the exclusive jurisdiction of the High Court in London. It shall not be governed by the United Convention on Contracts for the International Sale of Goods (“CISG”), the application of which is expressly excluded.

Joulberry Ltd.

Registered Office: c/o Waltons & Morse LLP, 77 Gracechurch Street, London EC3V 0DL

Company no. 7314277 (England and Wales)

E-mail: unique@joulberry.com