I ship WORLDWIDE.
PROCESSING TIME:
My items will be shipped within one-three business days of payment clearing.
Please be sure to enter your correct shipping address for purchases.
I will ship to your Etsy address.
I ship with UPS or DPD Germany.
ESTIMATED SHIPPING TIME
USA: 9 - 14 business days
Canada: 9 - 14 business days
Europe: 6 - 10 business days
Australia, New Zealand and Oceania: 12 - 20 business days
For other countries - please ask me
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
These charges are normally collected by the delivering freight (shipping) company – do not confuse them for additional shipping charges.
Refunds and Exchanges
Returns from not European Union - you can return your purchase to me in its original condition within 14 days of the date you received the item.
The acceptance of order returns from not European Union is a voluntary service.
If you want to return your purchase, then please let me know as soon as possible – within 3 days of the date you received the item.
(The customer from European Union have the right to cancel the purchase within 14 days.
CONDITIONS OF RETURN
The returning item must be undamaged. I will issue a full refund for the price you paid for the item - I will not refund the shipping.
Return postage is at your expense.
International returns from not European Union (e.g. from USA, Australia and Canada)
In addition to the above returns from outside the European Economic Community (EEC) must specify on the customs shipping declaration :
'Goods the property of the recipient originating in EEC returned for credit.'
Additional policies and FAQs
PRIVACY
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Seller Information:
Isabella Glegola
Brausspark 14
20537 Hamburg
Phone number 040 21984815
FAX number 040 21984620
E-Mail address info@classydress.com
VAT Reg: DE 811424903
Private receipt info
Return policy for EU countries
Right to cancel:
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform me :
Isabella Glegola
Brausspark 14
20537 Hamburg
Germany
Tel. Nr. 040 21984815
Fax Nr. 040 21984620
eMail : info [!at] classydress.com
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning
your exercise ofthe right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, I will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by me).
I will make the reimbursement without undue delay, and not later than:
a) 14 days after the day we receive back from you any goods supplied, or
b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
I will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
I may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Return policy for EU countries Right to cancel:
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform me :
Isabella Glegola
Brausspark 14
20537 Hamburg
Germany
Tel. Nr. 040 21984815
Fax Nr. 040 21984620
eMail : info@classydress.com
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning
your exercise ofthe right to cancel before the cancellation period has expired.
----------------------------------------------------------------------------------------------------------------------
Model cancellation form
To:
Isabella Glegola
Brausspark 14
20537 Hamburg
Germany
Tel. Nr. 040 21984815
Fax Nr. 040 21984620
eMail : info@classydress.com
I/We (*) hereby give notice that I/We (*) cancel my/our contract of sale of the following goods :
…………………………………………………………………..........................................................................
………………………………………………………………………………………………....................................
Ordered on (*) / received on (*)……………………………………………………………….........................
Address of consumer(s)……………………………………………………………….....................................
.....................................................................................................................................................................
Signature of consumer(s) (only if this form is notified on paper)
………………………………………………………………………………………………….............................
Date…………………………..
(*) Delete as appropriate.
-----------------------------------------------------------------------------------------------
Additional policies:
on 01.09.2016 shall enter into force the regulation of the (EU) no. 524/2013, for "online dispute resolution for consumer disputes".
The objective of this Regulation is to be achieved by setting up an online dispute resolution platform (OS platform) at EU level and arrangements for cooperation with the national bodies responsible for alternative dispute resolution.
I am obliged to point customers to the existence of these platform for online dispute resolution.
Here is the direct link to the platform:
http://ec.europa.eu/consumers/odr
I am also obliged to place my email address in close proximity to the link:
info@classydress.com
As found on the website of the OS platform, it will be expected to enter service in February 2016 - the duty to inform is however nevertheless already from 9 January.
Further information follows.
I am basically not prepared and committed to alternative dispute resolution proceedings before a Consumer Complaint Office.
