I would love to work with you to create a custom or personalized quilt or quilted item. I make these quilts on a prepaid basis and include you in the design process. A deposit will be required and a custom listing will be created for you. Custom creations are non refundable due to the customization but please contact me with any concerns.

I do offer free gift wrapping and will include a personal note chosen by you with your gift upon your request. Please convo me with the requested message with your order.

Small quilted items can be hand washed in cool water with mild soap and laid out to air dry or dry in the dryer on delicate.

Larger quilts may be washed in the machine on delicate in cool water with mild soap and dried on delicate in the dryer. Touch up with a warm iron if required.

Etsy has difficulty calculating shipping costs when more than one item is purchased. Be rest assured that OhSherryQuilts always refunds any excess shipping costs over $2.00.

Please make sure that the address you provide is correct. Any additional charges incurred due to an incorrect address are the buyer's responsibility and must be paid before the order will be reshipped.

Shipping times vary. Since I do not have control over the postal service. I cannot guarantee shipping times.

A package must be declared "lost" by the post office before a refund will be issued. If you don't have your package after it has been marked "Delivered", it may have been stolen. You will need to work with the Postal Service and local police to resolve this matter; I am not responsible for stolen packages.

For International orders that were insured, there is a 30 to 60 day wait before a claim may be filed.

To initiate a return, you must contact me within 3 days of receipt of the item (7 days for international orders). If approved, the buyer must ship the item back to me within 7 days of delivery, and is responsible for insured return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Items returned in accordance with these policies will be refunded the original purchase price, less shipping fees.