How can I be sure the Kuripe I purchased will be a good fit?

A valid question! We have sold many kuripes and tepis over the years and very rarely have had one returned because of fit. Our designs are nearly universal and designed to fit just about everyone. That said, we always suggest that once you receive your kuripe to "try it on" without hapé first to ensure a good fit. If you find it is not a good fit, please contact us and we'll work out a return or exchange (*please be sure you do this before you actually use it with hapé, because once it has been used, we are not able to accept returns for hygienic reasons). If you have special sizing requests or you're not sure what you need, just ask and we'll be happy to help you!

Can I return or exchange my item?

We do our best to accommodate all customer requests. We accept returns and exchanges for items that are not as described, do not fit, or are damaged. We unfortunately cannot accept returns or exchanges for items that the buyer "does not connect with energetically" or "changes their mind" about after the fact. This is unfortunately a risk one takes purchasing metaphysical items online. We also cannot accept returns or exchanges on products like used kuripes for hygienic reasons, or sprays that have been used/tested. However if you received a product that does not fit, does not work, is not as described, or is otherwise problematic -- excluding the exemptions we've indicated here -- contact us & we will do our best to rectify it for you.

Are your indigenous items "Fair Trade"?

Yes!!! 100%! One of the main reasons we began HanaqPacha was to support the communities that have helped us so much with their healing, their culture, their medicines, their hospitality. Now, we work with many artisans in Peru and Brazil (and Indonesia, and beyond)... and do our best to support them, their families and their local economies by purchasing their wares at the most fair prices possible. Your business helps us expand our global "family" even more, commissioning more unique works by our friends both at home and abroad.

I provided an incorrect address for my order, what do I do?

If you provide an incorrect shipping address & catch it right after ordering, simply message us to let us know. If it’s caught right away there is usually no problem in updating the shipping address before we ship. However, please understand that you, the buyer, are responsible for providing an accurate shipping address for your order. If you do not provide an accurate shipping address, we cannot be responsible for rerouting a parcel once it has left our hands. If an item is returned due to an incorrect shipping address that you provided, we can reship, but will need to charge for the reshipping fees. This can get expensive and time-consuming. So please take a few seconds before submitting your order to ensure that all info is correct.

Any pro tips for a smooth transaction?

Yes! We ask only two things of our customers: 1.) Please read the entire item description before ordering and 2.) Please respect our shop and policies. Most customer issues arise because someone did not read the item description or store policies. We spend a lot of time including DETAILED descriptions of each item, as well as at least 8 photos of each item. We do this to ensure our customers' satisfaction. However the one catch is that you need to read the information we provide so you can make an informed decision, to ensure that you will receive the exact thing you are in search of. Not doing so risks lengthy and expensive return processes which are frustrating for all. So please read the descriptions and policies prior to ordering ;)

I live in the Los Angeles area, do you offer local pickup?

No, unfortunately we are not able to offer local pickup at this time. However we do ship just about daily and orders to the LA area typically will arrive in 1-2 days once shipped (Priority Shipping is generally 1 day in most cases).

Any tips for international buyers?

Yes! One tip really: we ask that you track your item periodically via Etsy once we ship. Many times, international items experience long delays in customs (which is normal), and sometimes parcels are "held for collection" at the local post office of the buyer and need to be picked up, or else they will be returned to seller. It is the responsibility of the buyer to stay abreast of this, so they can be sure to attend to any collection or signature required by your local post office. If an item is returned due to non-collection, you will need to file a claim with Etsy and/or wait until the item is returned to us (which may be months) for reshipment, and then pay for reshipment. Much easier to track and stay updated!

I received my order and there's a problem, what should I do?

Please contact us right away and we will do whatever we can to resolve the issue. While we know the initial reaction may be to leave a negative review, please reach out to us first and give us the opportunity to help you. We're not perfect, but we do take accountability when we are at fault or when we have made an error. We want all our customers to have a positive shopping experience with us. We have a long history of excellent customer service and can help find a solution to almost anything. Negative reviews should really be a last resort and are rarely warranted. We prefer to find solutions so that everyone is happy.

When I track my order it says it was delivered, but I haven't received it, what do I do?!

If an item is marked as "delivered" but not received, the next step is to speak with your local post office. It could mean it was misdelivered to an incorrect address or it may be waiting at the post office for you. If you provide the tracking number to a manager at the post office they can explore. If you do not have success with this, you can open up a case with Etsy for an item not received. Often times Etsy may directly compensate the buyer in these circumstances: help.etsy.com/hc/en-us/articles/5745586898199-How-to-Open-a-Case-?segmen... We're unfortunately not able to file claims for items marked as "delivered," but we do everything we can to ensure that you will either be refunded or receive your item. So please keep us updated.

Who is your EU Responsible Person?

Our EU Responsible Person for product safety compliance is: EU Compliance Partner, located at Pärnu mnt. 139b – 14, 11317 Tallinn, Estonia. For any inquiries, please visit www.eucompliancepartner.com.

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Rare find

Price:$45.00

Carnelian Agate, Matched Pair, Natural Raw-Edged Carnelian Nodules, 166g, Stimulating Energy & Empowerment, Java, Indonesia W853

Name: Carnelian Agate, Matched Pair, Natural Raw-Edged Carnelian Nodules, 166g, Stimulating Energy & Empowerment, Java, Indonesia W853
Brand: HanaqPacha
SKU: 4295105295
Price: 45.00 USD
Availability: InStock
Rating: 5.0 (14420 reviews)

HanaqPacha

Arrives soon! Get it by Apr 30-May 4 if you order today

You can only make an offer when buying a single item

Star Seller. This seller consistently earned 5-star reviews, shipped on time, and replied quickly to any messages they received.

Highlights

Handpicked by HanaqPacha

Materials: Carnelian Agate

This vibrant pair of Carnelian Agate Nodules comes from a recent find in Java, Indonesia. These are actually a single Carnelian nodule that has been split down the center and had its broad faces polished. Carnelian inspires courage and promotes positive, empowered life choices.

ABOUT THESE STONES
A stunning matched pair of Banded Carnelian Agates! The broad faces of these stones exhibit superb banded patterning and exceptional luster, while the rest of the exteriors have been left completely natural. We love the vibrant yellow and orange hues here. When backlit, as in Photos 4-5, there are small portions that pass light beautifully.

You will receive BOTH of the stones you see here.

MEASUREMENTS
Inches: Approx 2.5" T x 1.5" W x 1.5" D (each)
Centimeters: Approx 6.25 cm x 3.75 cm x 3.75 cm (each)
Weight: 166g (total)

*Please note these stones are similar in size, as they are cut from a single bisected nodule, but there may be some minor variation in size or weight between them.
____________________________________________________

CARNELIAN
Carnelian carries with it a stimulating energy, stirring up passion and creativity. Correlating to the Sacral Chakra (Second Chakra), Carnelian encourages the acceptance of the cycle of life and helps remove the fear of death. As an ancient stone, it was used to protect the dead on their journey to the afterlife.

Carnelian inspires courage and promotes positive, empowered life choices. It promotes a spiritual energy conducive to awakening one's talents and perceptions of surroundings, and for offering love in return for love.

Order today to get by Apr 30-May 4
Returns & exchanges not accepted
Free shipping
Ships from: North Hills, CA

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