Jurassic Charmouth Ammonite Pendant – Calcite-Crystal in Limestone Fossil Necklace - Natural history - Fibonacci sequence amulet.

Covid - Yes there is a GLOBAL pandemic going on, it’s been going on for nearly 2 years at this point. Now unless you have been living in a tech free cave in the Amazon Rainforest. Your country MAY not be in lockdown, under restrictions or even effected but the country your ordering from may potentially be as well as the countries on your orders journey. Shipping has been taking longer than usual and has been for a long while now, there is nothing I can do to change that I’m afraid as much as people wish to send me cap locked messages to rant and rave at me (and I’ve had a few by this point), which does not actually help your situation but will just miff me off... a lot and I will push those messages to the back of the cue. Some understanding, empathy, compassion and patience is needed on your part. We as sellers are trying our absolute best but we can not magic parcels over the Ocean or across countries in two days with out paying for fedex, to think we can will mean you will face disappointment. We too are human, not robots, humanity is an actual thing, please do check out my policies on bullying and abuse before you start ranting at me. Unfortunately this is what happens when government strip funding from public assets over a long period of time.

I will still be working as normal to the best of the circumstances as I can and while the world around me allows me too. My government has made it clear that self employed working people are entitled to very little help in finances. So will still be taking orders and processing as normal out of no choice in the matter, my bills at the end of the day, still need to be paid and my family looked after regardless of some one else’s personal opinions of the current climate.

Order are running slow to every international country due to social distancing regulations and changes daily to services to the point where businesses can not keep up. Once handed over to shipping companies the situation is out of our hands, so we please ask for you patience during the shipping period. We highly recommended upgrading your shipping to a tracked service if your order is under £50 (over £50 tracking is an automatic service) so you can keep an eye on your items where journey.

Our Royal Mail service can now provide email and text message updates for all tracked service items, if you wish to use this service please provide your Email address or phone number to the note section of your purchase, this will be your agreement by GDPR to allow us to pass on your details to our shipping provider.

We will still provide the international standard service to those on a tight budget and do not mind waiting a little longer. The tracking and signature service for international order will not be used, just the tracking service only to help those with their under going their own social distancing or isolation measures. The link to the situations page for the shipping provider I use is linked below and may provide details to current international situations.

As to the British outbreak, Social distancing is still a thing through out our own system so again please be patient and expect delays

If any thing is delayed in the postal system then patience is needed while every thing sorts itself out. Please contact me on non arrival of purchases before opening cases or leaving reviews for this issue.

If cross contamination may be issue for you, a good way to set yourself up, grab your selves a small storage container box’s for a three day rotation, get your postal worker to place your parcels in this box, seal it and leave it for 72 hours (3 days) or until you feel comfortable to open it again.

Please be aware small fogging machines with fluids in them, industrial chemical cleaners and disinfectants that usually hold warnings on the bottle are not a good idea to use on my items and are also not a good idea in closed in spaces and with out a proper ventilator mask as well. These cleaners may create dangerous and harsh chemical reactions due the the natural chemical compounds and metals with in my items, creates oxidisation and/or corrosion, even simple hand soap can some times cause issues, In simpler terms, you will damage your item. I hold no responsibility (zero, zip, nada) if any thing like this happens, you have been warned and an alternative and simple solution has given. This will also be posted in the returns policy and general shop policies.

Please be aware that unfortunately neither I or the postal system can control nature, the weather, public holidays and contatious viruses.

- For potential issues with over seas shipping due to natural disasters, strikes and other events, royal mail will list them here.

https://personal.help.royalmail.com/app/answers/detail/a_id/5317

-Brexit

Yes unfortunately I am a British business. I have no control over my Numpty Govenment and the choices they are making. I have no control over border forces and customs not being up to date with what's going on nor the way they wish to prematurely make changes to the system with out warning.

This means for EU customers please be aware it is still free movement of goods on tax and customs charges untill December 2020. If you receive a customs charge on a product you can appeal it and put in a claim with your countries customs. I unfortunately can not do that for you, but I can provide invoices for Royal Mail and Etsy with product numbers via Etsy messenger as needed. I am already processing all EU orders with a registered Eori number, IM tac code, legal customs CN22 labels with product information and tariff codes attached and prepaid royal mail labels to make the process as quick and painless as possible. Etsy is now also taking all customs charges that need to be made upfront on purchase of all items being shipped over seas. German orders, I am also registered under your package recycling scheme as well. Extra security with a tracked service for those on standard international items is available at checkout form the shipping drop down box.

- If you country is on that list please understand I can not change the circumstances on these of these events and ask that you bare in mind that these issues will result in delays in shipping.

Christmas shipping dates 2021.

How ever I still can not guarantee that there will not be delays in the postal system during this busy time, so please allow extra time for your parcels arrival, please factor in covid interruptions to services and place your order nice and early. We are am not responsible for service delays once your order has left us. I am also not responsible for your order not arriving on time if you place your order past the recommended dates below.

International standard and tracking services

Wednesday 1st December - Caribbean

Monday 6th December - Australia, Greece, Italy, New Zealand and Portugal.

Wednesday 8th December - Africa, Central and South America, Asia, Far and Middle East.

Friday 10th December - Cyprus, Malta and Sweden

Saturday 11 December - Eastern Europe (except Czech Republic, Poland and Slovakia) and Turkey

Monday 13th December - Czech Republic, Poland, Finland Canada and USA.

Thursday 16th December - Austria, Denmark, France, Germany, Iceland, Ireland, Netherlands, Luxembourg, Norway, Slovakia, Spain and Switzerland.


UK International HM Forces,

Monday 29th November - Airmail to Operational HM Forces

Monday 6th December - Airmail to Static HM Forces

UK services,

Friday 17th December - royal mail bulk economy mail.

Saturday 18th December - 2nd class, 2nd class signed for, Royal mail 48hr

Tuesday 21st December - 1st class, 1st class signed for, Royal mail 24hr and royal mail tracked 48hr

Wednesday 22nd December - Royal mail tracked 24hr.

Thursday 23rd December - Royal Mail Special Delivery 1pm guaranteed service.

Couriers can also be arranged on request.

I will take a serious zero tollence policy on any type of rude/abusive/aggressive/threatening/intimidating/stalking behaviour. Anyone who tries using this behaviour on any one related to my store from myself to my family will be reported to Etsy immediately with all contact with you will be stopped, if this behaviour continues it will instead be reported to higher authorities to be dealt with. If you have made an order that has yet to be shipped, your order will be canceled and payment refunded and I will not except any future order from you, if your order is still in process of shipping (already posted) no refund will be issues until the item is returned in the same conditions set in the refund policy section. If the item is in your possession and you refuse to return, no refund or discount will be offered or given no matter how much you try to kick off.

Due to new data regulations stated by the EU I will not deal with any Etsy enquiries or issues outside of Etsy period. If you contact me on any other platform I will direct you to Etsy messenger to deal with it, this is for the protection of both the buyer and seller.

Etsy has access to all messages received on the Etsy platform so please bare this in mind if you flat out refuse to talk to me when dealing with your situation. To open up a case outside of etsy with any governmental trades group before the one on etsy has been resolved because your not getting the situation resolved the way you wish, I will not take to kindly to either. Trying to damage my reputation through any means necessary if your unwilling to cooperate with me on the original platform is uncalled for and unacceptable.

Every thing can be dealt with with just a simple chat and I will help you to the best of my abilities and with absolutely all legalities, it's costs nothing to have basic human decency and respect. I am not however not a mind reader, I do not know if your having a bad day, have a situation at home, if every thing is going wrong for you or if what kind of person you are outside of you making your purchase, your actions how ever do have a domino effect and consequences on how you make some one else feel afterwards, please do not take those frustrations or bad attitudes out on me, I do not deserve that nor will I accept it. Though I'm happy to have a good chat with you about your current situation if that's what you need, I'd do it all the time with many customers, it's part of being a crystal seller and comes with the territory.

Please do not lie to me, I get it accidents happen, things get get dropped, that’s ok. Guess what I am not a bad person, I’m not going to bite your head off, I actually like helping humanity and 80% I am actually able to fix the issue with a few tricks up my sleeve. Being honest with me means I can help you, I can give you accurate advice and information, point you in the right direction and I will give you my best possible customer service along side offering repair services. All it takes is a little chat with me to get it all sorted. How ever if you lie to me, I actually can not help you to the best of my capabilities I can not assess the problem properly so I may not be able to give to accurate advice because I will have no idea what I am dealing with. And I’m going to be blunt here, I do not appreciate being lied to, I’ve been in retail long enough to know when I’m being lied to as well and find it very insulting, there fore I will give you standard service and less likely to offer any other services like repairs. Low star ratings do not bother or scare me it come as part of the job and I will be honest and blunt replying back to it. You sure as hell do not put the blame on me for your accidental fault or following lie, that is completely unacceptable and falls into the abuse policy stated above.

Of late im getting alot of messages for custom order some of which need to be paid upfront. No payment, I don't make those orders it's pretty simple unless I have agreed upfront because it is of no loss to me either way. But for things like cord I make once ordered.

Sending things to me to refurbish and not paying for the refurbishment fees with in the first 7 days of me receiving it. Just no, thats rude. It means I have some thing sitting in my studio usually having had the job done on it in the first few days I've received it and having it take space for over a month. I will not take payments for refurbishments until it gets to me as a just in case of loss in post, but if I don't get paid for the return shipping and the job itself, your not receiving that item back. Once with me over a 4 month period with out reson or payment it will be put up for general sale in my store to make its money back for the refurbishment costs.

Sending me messages with just "hey" or "how much is this to ship to me?" With no reference, details or any thing every few weeks or months, sorry I'm not a mind reader I can not answer a message with out clear details and me pushing for them takes time from another customer or project. Please be clear with your messaging unless English is an issue for you, but Etsy has a pretty good translator system. Those with just "hey" you I will automatically head to my spam folder, if you can not be bothered to actually write a message, don't expect me to actually respond.

Also the whole "Hello? Shipping?" I'm British this to us is classified as rude as to us this is like your clicking fingers at as and barking orders. I know difference in cultures right?! Simple and polite conversation is your best way forward in this situation and is more likely to receive a quicker and nicer response from me. I put polite customers way ahead of rude ones, just as a heads up.

Asking me questions every few weeks but never then resulting in a purchase. I get it every day living some times sucks, you make plans and some thing gets in the way or you just can not make up your mind. But at the same time replying to these messages is time consuming which takes me away from normal day to day work. I get a couple of the same people asking me measurements, weights, sizes and so on, on various peices regularly but never actually following though. Some times not even replying back with a thank you and then I receive another one three weeks later asking the same thing for some thing else, same results. I'm really sorry after a while I will classify this as time wasting after so many messages and will stop replying. This is one of those where I have to be cruel to be kind, I'm on my own, I work multiple jobs under my one banner, I have to some times prioritize clients with intent to follow through over ones that dont. Nothing personal, just business.

Wearing your pendants to bed.. to be fair what you do when you receive your order is up to you, how ever I do advise you DO NOT wear jewellery to bed. They are a huge choking hazard while you sleep and cause injury to ones person, I can not and will not take responsibility of this happening. Any glass or stone pendants comes at a higher risk of breakage while sleeping to due to pressure put on it, the glass can highly likely cut the skin to the sharpness of edges on the break. If you choose to sleep with your item and it breaks it comes under fault of the customer and not fault of the maker or shop owner. Any breakages due to self fault are not covered by my returns policy as the product itself is not faulty and the breakage is of fault of the customer. The faults when reported to me need to also come with evidence, so throwing your item away or coming to me with no evidence for my books unfortunately will not help you.

I do not mind taking any custom orders or whole sale orders on any items for example on bulk wedding favour orders if any thing I welcome it. These kinds of order how ever do take time as I will not always have all the materials to hand and will have to make my own orders as necessary. please do contact me if this Is the case. As a warning, I may not always be able to take rush orders, please do not feel offended if you have to be turned down.

For those with Allergy issues concerning animal dander. I do work with animals on site alot of the time in the form of a cat and a dogs one of which being a long haired breed.

I also work with food on promises a lot as I work through lunch breaks more than I should. So those with food allergies, there is a a risk of of allergen transmission there as well.

For those with allergies or asthmatics concerning dust, my work as a lapidary carver means dust is a natural element of my work as I grind Down stone and dust enters air and can come into contact with the neck cords and packaging.

I use disinfectant and sanitiser tablets (like the ones for babies bottles) in my grinding water to reduce bacterial issues while I work. My super sonic uses a bio friendly cleaner and I do use other chemical or bio cleaners around my studio space. Any metals are put into a bio pickle solution. All these do class as an allergen issue that could cause irritation to the skin.