❌ Can I cancel my order?

Yes, you may cancel your order within 24 hours of purchase for a full refund. After 24 hours, your order enters production, and cancellations will be eligible for a 60% refund of the original order value.

🧷 Do you accept returns or exchanges?

We gladly accept returns or exchanges if your item arrives damaged, defective, or incorrect due to our error. - Contact us within 7 days of receiving your item - Return the item within 14 days of delivery - Items must be unused and in original condition ⚠️ We do not accept returns for custom-made items unless they arrive damaged or incorrect.

🧵 Can I make changes to my custom design?

Yes — but please note the following policy: - Once the initial design sketch is completed, switching to an entirely new image will require a redesign fee (up to $30). - If you request extensive edits (over 35% change from the approved design), a modification fee (up to $20) will apply.

📬 When do I need to confirm my custom order?

Custom orders require your confirmation within 24 to 48 hours If we don’t hear back by then, we’ll proceed with production to ensure timely delivery.

⏳ What are your processing times?

- Standard items: 3–5 business days - Custom orders: 7–10 business days after final confirmation Rush options may be available — feel free to reach out!

🌍 Do you ship internationally?

Yes, we ship worldwide! 📝Please note: International buyers are responsible for any customs duties, taxes, or import fees incurred upon delivery.

🚚 Do you offer tracking?

Yes! All orders are shipped with tracking numbers, which will be provided upon dispatch. Shipping estimates are shown at checkout. ⚠️Note: We are not responsible for shipping delays caused by carriers, customs, or weather.

📦 What if my package is lost or stolen?

We are not responsible for packages once they are marked as delivered. It is the buyer’s responsibility to provide a secure and accessible delivery address. That said, we’re always here to help — if your package goes missing, please contact us, and we’ll assist in tracking it down.

🛠️ What if I receive a damaged or incorrect item?

We're so sorry for the inconvenience — and we’ll make it right. Please contact us as soon as possible and we’ll happily offer a replacement or refund. 📝 Note: Damage from normal wear and tear is not eligible for refund. However, if you believe your item has deteriorated unusually or excessively, contact us — we’ll evaluate your case individually.

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Additional Charge: Shipping, Customized Request

Name: Additional Charge: Shipping, Customized Request
Brand: HelenMappleShop
SKU: 4392297814
Price: 20.00 USD
Availability: InStock
Rating: 4.7 (1577 reviews)