Modest Sleek Mermaid Wedding Dress, Long Sleeve Cowl Neck Bridal Gown with Train

All designs and products are hand-made and tailored, so dress decoration accessories such as bows, lace decorations, decorative pearls and decorative crystals may not be sold with the dress because the materials of these accessories will be interrupted in production. If these accessories are included, we will let customers choose during the purchase section.

WEDDING DRESS CARE INSTRUCTIONS

1. Before the Wedding:
- Storage: Store the dress in a cool, dry place. Use a breathable garment bag to protect it from dust.
- Handling: Always handle the dress with clean hands. Avoid wearing makeup or jewelry that could snag or stain the fabric.

2. During the Wedding:
- Avoiding Stains: Be cautious around food and drinks. Consider carrying a small stain removal kit for emergencies.

3. After the Wedding:
- Immediate Care: If the dress gets stained, treat the stain as soon as possible. Blot (do not rub) the area with a clean, damp cloth.
- Cleaning: Take the dress to a professional cleaner who specializes in wedding attire. Make sure to point out any stains or areas of concern.
- Preservation: Once cleaned, consider having the dress preserved in a display box to protect it from light and dust.

4. General Tips:
- Avoid Direct Sunlight: Keep the dress out of direct sunlight to prevent fading.
- Check for Loose Beads or Sequins: Regularly inspect the dress for any loose embellishments and address them to prevent further damage.
- Follow Care Label Instructions: Always refer to the care label for specific cleaning and maintenance recommendations.

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CARE INTRUSIONS:

Step 1: Read the Label
Check the care label on the dress for specific instructions from the manufacturer.

Step 2: Spot Clean
Use a clean, damp cloth to gently spot clean any stains. Avoid rubbing, as this can damage the fabric.

Step 3: Hand Wash (if applicable)
Fill a basin with cold water and add a gentle detergent.
Submerge the dress and gently agitate the water. Do not wring or twist the dress.
Let it soak for about 10-15 minutes.

Step 4: Rinse
Carefully remove the dress from the soapy water and rinse it in cold water until all detergent is gone.

Step 5: Dry
Lay the dress flat on a clean, dry towel to absorb excess water.
Avoid hanging the dress, as this can stretch the fabric.

Step 6: Iron or Steam
If needed, use a low heat setting on your iron or a steamer to remove wrinkles. Place a cloth between the iron and the fabric to protect it.

Step 7: Store Properly
Store the dress in a breathable garment bag. Avoid plastic, as it can trap moisture and lead to mildew.

Step 8: Professional Cleaning
For heavily soiled dresses or delicate fabrics, consider taking it to a professional cleaner who specializes in wedding attire.

By following these steps, you can help preserve the beauty of your wedding dress for years to come!

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REFUND, EXCHANGE POLICY:

We will accept returned items if they meet the following guidelines:

• The effective time for return policy is to contact and confirm the return within 10 days from the date of successful delivery of the order. The time to send back the dress is within 21 days from the date of successful delivery.

• Item must be unworn, unwashed, unused with all original labels attached
• Items must be sent back to our address in Vietnam.
• After receiving your order intact, your order will be refunded immediately within 24 hours.

Exchanges
If the new item is a different product, there might be a price difference to exchange.

Please note:
- Customers can cancel orders within 12 hours of placing them. After 12 hours, if an order is canceled, only 50% of the order value will be refunded.
- Sale products will not be refunded.
- Personalized or custom-made products may not be eligible for return or exchange, unless there is a manufacturing defect.
Refunds will be issued using the original payment method, unless otherwise requested.
- Orders that include personal measurements in the personalization section will be prioritized for custom tailoring based on the customer's individual measurements.
- For further details and specific instructions regarding returns and exchanges, please refer to our website or contact our customer service team.