My package says delivered, but I didn't receive it.

Please check with other members of your family and neighbors to see if one of them could have received it and put it in your house. It also could still be at your local post office awaiting your pickup. Please take the tracking number to the local post office and check with them. You may also contact the U.S. Postal Service since it was tracked to your address via GPS devices used by them when entering the tracking number upon delivery. Just dial 1-800-ASK-USPS or contact your local Post Office. This has to be done by you at the delivery address and they they will start a Postal Investigation as Postal theft is a Federal Crime and they do investigate your claim.

How do you make the personalizations?

Depending on the bag, I have several ways I can personalize. For quilted bags I use embroidery. I will send a design mock-up for approval before stitching if requested. On lunch bags or lunch totes, I do not embroider. These bags are insulated, and punching thousands of holes in that insulation renders them useless. I use a very thin heat transfer vinyl that becomes part of the bag, but does not change the texture of the bag. This is not a sticker, it is heat bonded and not removable. On duffle bags and backpacks I tend to use the heat transfer vinyl. I can use embroidery if needed, but that will have to be a custom order and agreed upon before ordering. Some bags just do not take embroidery well, and the vinyl will serve it better.

The item I ordered looks like it's a different color than what I saw on my monitor.

Unfortunately items sometimes look different in "real life" than they do on a computer screen. Depending on your monitors resolution, the age of your monitor, your graphics card, and a host of other variables, color can look different. A simple 'google' search of your monitor and how to calibrate it will fix most issues. I am not responsible for variances in color between your computer screen, and the actual product. I try to give a good color name to the items, but one persons idea of "peach", is another's idea of "coral".

Do you offer refunds or exchanges?

I cannot offer refunds or exchanges for items that have been personalized, or altered in any way. I also cannot offer refunds for defective items that have been in your possession for more than 7 days. If the item was not personalized, send me a message and we will work out a comparable resolution. As part of my inspection I check all zippers and seams. If an item is defective, I will require a picture of the defect. (The more the better. The individual area, the broader area that the defect is in, etc.) And then I can send out a replacement item if it appears to not have been purposely damaged. (sorry for the language, I just have to be specific).

Are the bags made by you?

The bags themselves are pre-purchased. (I wish I were talented enough to produce such high quality items.) Etsy allows for shops to alter items, such as decorating or monogramming. I found super cute items that I don't see in big box stores, and offer them for personalization. Much the same way as a t-shirt decorator purchases a t-shirt blank prior to adding art. I can embroider, or use heat transfer vinyl, depending on the project. Each item has a description of how I finish that project.

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Low in stock, only 3 left

Price:$57.55

Tooled Leather Print With Horses Insulated Cooler Tote Bag, Soft Sided Cooler, Leakproof Travel Cooler

Name: Tooled Leather Print With Horses Insulated Cooler Tote Bag, Soft Sided Cooler, Leakproof Travel Cooler
Brand: PoseyProductions
SKU: 4457708098
Price: 57.55 USD
Availability: InStock
Rating: 4.7 (1168 reviews)

PoseyProductions

Personalization

Please select an option

Personalization

If no personalization, enter "N/A" and continue checkout.

Enter the name you would like (10 letters max).
Monogram should be given in order of first-LAST-middle.
Color choice:
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Highlights

Materials: canvas, zipper, vinyl, thread

Make every outing easier with this cooler tote bag: a soft sided insulated cooler with sturdy handles that keeps drinks and snacks ready from kickoff to picnic. From early Saturday games to last-minute road trips, this insulated cooler bag slips into your routine like a trusty sidekick, the kind of cooler bag a busy soccer mom reaches for again and again, and a sweet wedding gift for couples who love to travel and celebrate outdoors.
• Soft sided cooler design for flexible packing and easy carrying
• Insulated bag interior helps keep items chilled longer
• Strong handles for grab-and-go comfort
• Great as a travel cooler, picnic bag, or everyday cooler tote
• Ideal for gifting as a custom cooler bag option for weddings and events
Microfiber Canvas Trim and Handle
Insulated Oval Lid With Zip Around Closure
Fully Insulated
13" Front Pocket with Zip Closure
Plastic Feet on Bottom
Double Handles with 8.5" Drop
13.5" Tall x 24" Wide (Top) x 17" Wide (Bottom) x 8.5" Deep

Choose to personalize the item with a monogram or name. Personalizations will be done in a heated vinyl material that is not removable. Monograms should be given in the order of First-Last-Middle. Please check your monogram. How it is entered is how it will be printed.

Example: Hadley Grace Smith would be HSG

Processing time is 10 to 12 days from order to shipment. Processing time does not include shipping time which is typically 3 to 4 days. If you choose an upgraded shipping, your order will be shipped as soon as it is processed using the upgraded shipping you choose. I ship using USPS. Once shipped you will receive a shipping notification with a tracking number.

I do not accept rush orders, however if you have a time frame you need your order to arrive by, please let me know. I may be able to accommodate a faster processing time on a case by case basis. I cannot move an order faster during peak production times like Christmas, Back to School, and other holidays.

Shop the full store at https://poseyproductions.etsy.com
Have a question? Open the 'Ask seller a question' tab. I will answer as quickly as I can

Order today to get by May 6-19
Returns & exchanges not accepted
Free shipping
Ships from: Newport, AR

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