Vintage Waterford Glass Swan, Stunning Lead Crystal Bird

All my items are packaged very carefully using lots of bubble wrap and stiff and sturdy cardboard boxes.

I use recycled materials where possible as part of my environmental policy. Please let me know if this is something you would rather I did not do.

I most often use Royal Mail for small and medium UK parcels, and although this may be a little more expensive than some of the couriers, I have found that your item is less likely to be damaged. For large parcels I will use the cheapest courier service between 1-5 days to keep costs down.

PLEASE NOTE: Shipping from the UK can be expensive. I am dismayed at how much large or heavy items cost to send abroad. I base my postage on shipping to the USA, usually via UPS which seems to be the lowest cost for the best service.

All items over £20 are sent signed for/tracked. If your parcel doesn't arrive please contact me and I will do my best to find out what is happening with it. You can also do this yourself with the tracking number provided.

You need to tell me within 10 days of the expected delivery date if your parcel hasn't arrived. I cannot check delivery of all the items I send, this is the buyers responsibility. If there is an issue with your order the shipping company needs to be contacted to find out what is happening and if left too long your parcel is in danger of being disposed of by the company. Again, I am not responsible for this and you will not be entitled to a refund if you haven't informed me of an issue within 14 days of your item being marked as 'shipped'.

I will always combine postage, please allow me to calculate a price for you if you have bought more than one item. I will refund you the difference if sending your item ends up costing less than you have paid.

I will dispatch your order within 7 days of placing it. It is often quicker than that, but I can't guarantee it. However, if you need it urgently, please contact me at the time of purchase and I will do my best to ship it within the next day or two.

International parcels should arrive approximately 5-10 days after dispatch. UK parcels should arrive with 48 hours of dispatch unless I contact you to say otherwise.

International buyers, please be aware of the customs and import taxes for your own country, I am unable to know all the different charges and procedures, and these charges are solely your responsibility.

Although I only sell high quality vintage pieces, please be aware older china has slight imperfections: extra lumps or dents; uneven painting; minor knife and fork scratches; dark patches on china or metal; or slight variations from item to item. The most common imperfections are signs of wear, especially to gilt edging. Please bear in mind that antique/vintage items are likely to look like this.

Where they are significant, such as a small chip or crack, I will state this in the listing. It is your responsibility to read the listing carefully, and to look at all the photographs before buying an item. If you have not read the listing and therefore are unaware of any damage or imperfections, I cannot accept responsibility for that.

I endeavor to describe and photograph my items as accurately as possible. If you have any questions, please ask. I would never purposely list an item inaccurately.

I list dates and details which are to the best of my knowledge; if these are incorrect in any way, please let me know and I will rectify my mistake.

Please note that postage costs are for postage and packaging, so they will be slightly above the actual cost of the stamp. I keep this to a minimum though because usually it covers only the cost of some of the bubble wrap (I cover the rest of that cost and usually am able to re-use boxes).

If you are happy with your purchase, I would really appreciate you taking the time to leave me some feedback. Thank you :)