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As a digital design studio, our products are intangible and bespoke. We maintain absolute clarity regarding the "No Return" nature of digital architectural files.

1. Digital Artefacts
Our core suites (Foundation Review, Signature Layout, and Complete Blueprint) are digital services and downloadable assets delivered within the Digital Twin Pipeline.

1.1 The "No Return" Rule
Due to the nature of digital media, once a bespoke design artefact (PDF Plan, MP4 Video, or 4K Snapshot) has been transmitted, it cannot be "returned." Consequently, all sales are final once the final handover has been executed.

1.2 Waiver of Cooling-Off Period
Under UK Consumer Contracts Regulations, a 14-day cooling-off period applies. However, by booking a consultation or submitting your Data Dossier, you provide express consent for bespoke design work to commence immediately.

By requesting immediate commencement, you waive your right to cancel once the technical service has been fully performed.

2. Refund Tiers
Our refund structure is calibrated to the volume of architectural engineering completed.

2.1 Prior to Commencement (Full)
If you purchase a suite and cancel within 14 days—before submitting your site data or holding a consultation—you are entitled to a 100% refund.

2.2 Post-Dossier Submission (Partial)
Once you submit your measurements and video walkthrough, our team begins the 3D massing and forensic analysis phase.

Cancellations at this stage incur a 20% administration fee to cover technical setup and data analysis time.

2.3 Post-Draft / Consultation (Final)
Once the initial design draft has been curated or the strategy session has occurred, the service is considered "significantly commenced." No refunds will be issued beyond this milestone.

3. Technical Integrity
In the unlikely event that a digital handover artefact is technically defective:
Notify info@moonlight-studio.uk within 48 hours of receipt.
We will recalibrate and replace the file immediately, free of charge.

This applies strictly to file corruption, not to subjective aesthetic preferences.

4. Precision & Disputes
Revisions: Design suites include specific revision rounds to ensure layout satisfaction.
Data Accuracy: We are not responsible for designs that do not fit if the provided Data Dossier measurements were incorrect. Redrawing plans due to insufficient client data incurs a standard technical fee of £120/hr.

Legal Notice
Disclaimer & Affiliations

1. Affiliation Disclosure
Stuart Savage Landscaping operates in technical association with The Moonlight Garden Design Co. While Stuart Savage Landscaping is a London-based physical contractor (Build), Moonlight Studio is a separate digital entity providing remote 3D modelling and nationwide architectural services.

2. Material Variations
Natural stone, timber, and aggregates are subject to inherent variation. Images on this site are for illustrative purposes; actual products may vary slightly. These are characteristics of natural materials, not defects.