Pennsylvania Non-Medical Home Care Policy and Procedure Manual, 28 Pa Code 611, Built With Your Agency Name, Survey Ready, Word and PDF

A complete policies and procedures manual for your Pennsylvania home care agency, built with your agency name, address, leadership, license number and logo already in place. Written for a Pennsylvania Home Care Agency License (or Home Care Registry License), built on 28 Pa. Code Chapter 611.

HOW IT WORKS
1. After purchase, download the Start Here PDF.
2. Click the button inside and fill in the short form (about 10 minutes).
3. Your manual and Owner's Survey Prep Guide arrive by email in minutes, each as an editable Word file and a PDF.
Need a correction? Resubmit the form up to 3 times with the same order number.

ONE AGENCY, ONE STATE
This listing is for Pennsylvania only. Your manual is built for and licensed to the agency named on your form. Operating in another state? Each state has its own listing in our shop.

WHAT MAKES IT DIFFERENT
A Pennsylvania Compliance Supplement with every requirement cited to the exact rule, and a crosswalk from each rule to the policy that meets it and the evidence to keep on file.
A written agency standard wherever Pennsylvania sets no specific number, so no policy is left vague.
A separate Owner's Survey Prep Guide for your office: what surveyors ask for each section, binder tab layout, 90-day implementation plan, Pennsylvania compliance calendar and mock survey worksheet. Your binder holds policy only.

WHAT'S INSIDE (264+ pages)
20 sections: administration, licensure and ethics, services, intake and service planning, client rights, Alzheimer's and dementia support, staffing and HR, staff conduct, infection control, emergency preparedness, incident reporting, quality assurance, billing, coordination of care, records, 12 operational forms, references, signature pages, your Pennsylvania Compliance Supplement and a revision log. Pennsylvania regulations reviewed October 2026.

Please note: this is a professionally researched template, not legal advice. Regulations change. Confirm current requirements with your state agency and your own advisor before you rely on it.

Digital download only. Nothing will be shipped. Questions? Message us through your Etsy order and we will help.

FAQ
Q: Is this for non-medical or skilled home care?
A: Non-medical home care: personal care, companion and homemaker services. It is written for a Pennsylvania Home Care Agency or Home Care Registry license. Skilled home health agencies need a different manual.

Q: Which Pennsylvania rules does it follow?
A: It is built on 28 Pa. Code Chapter 611, and policies cite the rules they support.

Q: Will my agency name be in it?
A: Yes. After you fill out the short form, the manual is built with your agency name, address, license number and logo.

Q: What files do I get?
A: An editable Word file and a PDF, sent by email within minutes of submitting the form.