New York Home Care Policy and Procedure Manual, LHCSA, Built With Your Agency Name, Survey Ready, Word and PDF

A complete policies and procedures manual for your New York home care agency, built with your agency name, address, leadership, license number and logo already in place. Written for a New York Licensed Home Care Services Agency (LHCSA) License, built on 10 NYCRR Parts 765 and 766.

HOW IT WORKS
1. After purchase, download the Start Here PDF.
2. Click the button inside and fill in the short form (about 10 minutes).
3. Your manual and Owner's Survey Prep Guide arrive by email in minutes, each as an editable Word file and a PDF.
Need a correction? Resubmit the form up to 3 times with the same order number.

ONE AGENCY, ONE STATE
This listing is for New York only. Your manual is built for and licensed to the agency named on your form. Operating in another state? Each state has its own listing in our shop.

WHAT MAKES IT DIFFERENT
A New York Compliance Supplement with every requirement cited to the exact rule, and a crosswalk from each rule to the policy that meets it and the evidence to keep on file.
A written agency standard wherever New York sets no specific number, so no policy is left vague.
A separate Owner's Survey Prep Guide for your office: what surveyors ask for each section, binder tab layout, 90-day implementation plan, New York compliance calendar and mock survey worksheet. Your binder holds policy only.

WHAT'S INSIDE (263+ pages)
20 sections: administration, licensure and ethics, services, intake and service planning, client rights, Alzheimer's and dementia support, staffing and HR, staff conduct, infection control, emergency preparedness, incident reporting, quality assurance, billing, coordination of care, records, 12 operational forms, references, signature pages, your New York Compliance Supplement and a revision log. New York regulations reviewed October 2026.

Please note: this is a professionally researched template, not legal advice. Regulations change. Confirm current requirements with your state agency and your own advisor before you rely on it.

Digital download only. Nothing will be shipped. Questions? Message us through your Etsy order and we will help.

FAQ
Q: What license is this written for?
A: A New York Licensed Home Care Services Agency (LHCSA).

Q: Which New York rules does it follow?
A: It is built on 10 NYCRR Parts 765 and 766, and policies cite the rules they support.

Q: Will my agency name be in it?
A: Yes. After you fill out the short form, the manual is built with your agency name, address, license number and logo.

Q: What files do I get?
A: An editable Word file and a PDF, sent by email within minutes of submitting the form.